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hotels.com - no support with double-booking, won't refund replacement room
Comments
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Just a quick update - Customer Services persisted with their "get lost" response. I escalated it to Consumer Relations who called me two days later to refund me IN FULL, and gave me a £90 voucher for my trouble.
Thanks for the advice all, it's much appreciated.0 -
Thanks for letting us know the outcome. What a great result!0
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