can't log-in to my msn homepage/email

rls1973

hiya
can anyone help or is anyone having the same problem today?

also it was the same last night

the broadband connection is working ok (hence i can post this!)
but i cannot sign in to my normal msn account, which means i can't check my emails

i'm in here via the tesco.net/internet explorer thing, however i have also tried logging into my ebay and my tesco.com account, and it just goes to 'page not found'

i have tried going to msn.co.uk then logging in from there, but it then says 'page not found'

it seems to be whenever i need to login anywhere (although it's let me login here so i dont know )

(please dont let it be another virus !)

does anyone know what this problem is or what i can do?many thanks

BillScarab

What OS and Browser are you using ?

rls1973

sorry, what is 'OS' ?:o
(you'll need to speak slowly in not-very-technical terms, sorry!:D )


also, to add:

when turning the computer on, it gets to my desktop page ok, then a box comes up with a red circle with a cross in it , it says the following:

"Application failed to initialize 0x800106ba . A problem caused this program's service to stop. To start the service, restart your computer or search Help and Support for how to start a service manually "

ok, so i have restarted the computer, its made no difference, also i have searched in Help and Support but i cant find anything telling me what to do.

BillScarab

OS - what version of Windows
Browser - Internet Explorer, Firefox or Opera

The other error doesn't give you any clue to what program it is? Has it only just started happening?

rls1973

it happened the first time last night, i just put it down to the pc playing up. its same again today.

version of windows = XP
browser: haven't heard of the others so i think it must be internet explorer

thanks

BillScarab

OK start Internet Explorer as normal and click on 'help' then 'about' and then post which version of IE you are using.

Then click on the start button, and then 'run' type in eventvwr and click OK that will bring up the event viewer, double click on application and see if there are any entries with a red circle with a cross in them and the word error. If there are double click and then post the details.

rls1973

6.0.2900.2180.xpsp_sp_gdr. 070227-2254IS

rls1973

right, i've looked in eventvwr, there is an error

Msi installer User;system Category:none Event 1024 25thoctober

"microsoft.NET framework 1.1 update
'!!8D1DDE9A-C799-4D28-9E29-0061D1E66E43}' could not be installed
Error code 1603

(there is also a yellow triangle exclamation mark warning:
Userenv User:system Category :none event 1517


both of these are there every day going back a few weeks, yet the pc has only 'warned' me and caused a problem last night and today, dont know how relevant that is)



thanks for the instructions

rls1973

bumping this up , can anyone help?thanks

Chippy_Minton

rls1973 wrote: »

(there is also a yellow triangle exclamation mark warning:
Userenv User:system Category :none event 1517

Something is accessing the registry preventing Windows from saving your settings and shutting down. Could be your anti-virus, printer driver/service or something else. See http://www.eventid.net/display.asp?eventid=1517&eventno=1206&source=Userenv&phase=1

Chippy_Minton

rls1973 wrote: »

Msi installer User;system Category:none Event 1024 25thoctober

"microsoft.NET framework 1.1 update
'!!8D1DDE9A-C799-4D28-9E29-0061D1E66E43}' could not be installed
Error code 1603

See http://support.microsoft.com/kb/923100/