Erroneous Santander login reset email

eskbanker

Received an email from customerservices@santander.co.uk this morning advising that I need to go into branch with ID after "we were unable to complete your request to reset your log on details".

Email looks genuine, no apparent address spoofing in headers, the message includes my surname and last characters from postcode, etc, but as I hadn't attempted to reset my details I phoned them on their main CS number (0800 9 123 123).

CS rep checked with digital team, who advised that no attempts had been made to change login details, so conclusion was that this must have been sent in error and can safely be ignored!

Not exactly confidence-inspiring in the current climate but just thought I'd share in case any others have the same....

Joe_Bloggs

@Eskbanker
You were right to inform all of us with your experience. I think there is a case for not going to a Bank Holiday closed branch ,with ID.



If computer systems make these calls in error then there is an underlying cause that will remain secret to provide time to manage a patch for the problem.


My mobile phone has lost its number. I can't log in to my mobile service provider as it requires an active phone number as part of the log in sequence. There are times when technology is beyond the control of those who claim to manage it.



J_B.

[Deleted User]

Lost its number as in you have no working signal?

Shakin_Steve

eskbanker wrote: »

Received an email from customerservices@santander.co.uk this morning advising that I need to go into branch with ID after "we were unable to complete your request to reset your log on details".

Email looks genuine, no apparent address spoofing in headers, the message includes my surname and last characters from postcode, etc, but as I hadn't attempted to reset my details I phoned them on their main CS number (0800 9 123 123).

CS rep checked with digital team, who advised that no attempts had been made to change login details, so conclusion was that this must have been sent in error and can safely be ignored!

Not exactly confidence-inspiring in the current climate but just thought I'd share in case any others have the same....

That's fine..but don't be surprised if you find yourself locked out at some point in the near future. Different departments talking to each other? The words a**e and elbow spring to mind.

eskbanker

Shakin_Steve wrote: »

That's fine..but don't be surprised if you find yourself locked out at some point in the near future. Different departments talking to each other? The words a**e and elbow spring to mind.

....and speaking of the word 'a**e', if that happens then I'll magically transform into a certain 'wonga'- (and attention-)seeking poster and vigorously demand compensation while spamming the board with childish drivel every five minutes!

Just kidding - you may well be right of course, so I felt it was sensible to make the call (that they'll have recorded) and explicitly confirm for the record that any attempted reset wasn't from me, plus obtaining an assurance that all was well, in the event of any subsequent dialogue being needed. Time will tell....