Appeal Rejected - Highview Parking

ParkingFine_3

I recently found out we had received two PCNs from Highview Parking both in February. On both occasions we had overstayed for 1 hour in the same large retail park. Due to having moved house a few months ago I had not yet updated our V5C so the Notice To Keeper and all the chasing letters went to my old address. I realise that is our fault for not getting round to updating the V5C and not realising the time limit at the car park.

It was only when these these letters were all forwarded to us in the post a fortnight ago by the new tenant that I became aware of the two PCNs. I have also now received a letter from Debt Recovery Plus who have traced our new address and are demanding £150 x 2!!

Before reading these forums I then appealed the two PCNs on the grounds that we were paying customers of the several stores on the retail park on both occasions, and had moved house and not received any of the letters. I did not state who was driving.

The next day I found this forum and followed it up with the template appeal letter from the sticky thread. I also got the Boots store manager from the retail park to ask Highview for the PCNs to be cancelled.

Today I received this:
“we are unable to consider your appeal as the time limit in which you had to submit it has expired and as such, this matter has been referred to our Collection Agent.

We advise that you contact our Collection Agent directly via the below -
Dent Recovery Plus Limited ....”

There is no mention of POPLA but there is a Debt Recovery Plus Appeal link which goes to a non-existent web page!

Obviously I have no plans to correspond with the cowboy Debt Collectors but I am unsure of my next best course of action. Should I reply to the email from Highview? If so how can I best fight the two fines? Any help would be very much appreciated as I really have no intention of coughing up £300. I would however consider settling for a considerably lower amount as there are two fines and I don’t want to be fighting this all the way to the small claims court.

Quentin

Throughout here you are advised never to reveal who was driving

You need to edit your post to remove details of who was driving

The FAQ does cover debt collectors. See #4 there

Ignore everything except a lbcca or Court correspondence.

They have 6 years to start legal action against you

Come back for advice on how to deal with this at that time should it arise

Edit your post to remove details of who was driving

This forum is monitored by the ppcs who can use your posts against you

Umkomaas

You ignore the speculative charges (they are not fines!) from DRP, they are powerless and can do nothing except write letters.

Do you have written confirmation that Boots (a) want the charges cancelled, and (b) have required HV to do so? If not, get that as your first step.

ParkingFine_3

I have edited the post to state “we” so as to give no hints of who was driving.

I was CC’d in to the email from Boots to Ranger Services (I assume connected to HV).

They responded with:
“we are not authorised to cancel Charge Notices issued to customers who have overstayed the allowed time on site.

Please request that the driver appeals via (appeals link) and a member of our appeals team will consider their appeal.”

I am unsure why they seem to dismiss this so quickly but the Boots manager did say that she has found this to be the case when she has written to them before.

What are my best next steps? Should I look to further dialogue with HV?

Ralph-y

you could quote some of the below to the Boots manager / head office and all the other retailers informing them that you and yours will not be using said shops unless they are cancelled ...

https://hansard.parliament.uk/commons/2018-02-02/debates/CC84AF5E-AC6E-4E14-81B1-066E6A892807/Parking(CodeOfPractice)Bill

''Rip-offs from car park Cowboys must stop''; unfair treatment; signage deliberately confusing to ensure a PCN is issued; ''years of abuse by rogue parking companies''; bloodsuckers; ''the current system of regulation is hopeless, like putting Dracula in charge of the blood-bank''; extortionate fines; rogue operators; ''sense of injustice''; unfair charges and notices; wilfully misleading; signage is a deliberate act to deceive or mislead; ''confusing signs are often deliberate, to trap innocent drivers''; unreasonable; a curse; harassing; operating in a disgusting way; appeals service is no guarantee of a fair hearing; loathed; outrageous scam; dodgy practice; outrageous abuse; unscrupulous practices; ''the British Parking Association is as much use as a multi-storey car park in the Gobi desert''; and finally, by way of unanimous conclusion: ''we need to crack down on these rogue companies. They are an absolute disgrace to this country. Ordinary motorists and ordinary residents should not have to put up with this''.

These are the exact words used, so you should quote them to your MP in a complaint and ask him/her to contact Sir Greg Knight MP if he wants further information about this scam.

Ralph:cool:

Guys_Dad

Do nothing more unless you receive any court papers from Northampton. Highview tend to huff and puff and run out of breath, so don't hold yours for the court papers.

Coupon-mad

Except, please send them a SAR*, about you and your car data, to keep them busy.

NEWBIES thread will be updated by next week, to always waste a PPC's time with a SAR now.




*please Google it!