Help! Seller claims faulty item return not received

agrinnall

shaun_from_Africa wrote: »

Provided that the OP has proof of what they paid then they should be given compensation of £20. (The compo for 1st/2nd class lost items is the lower of £20 or value of goods).

RM only give 6x 1st class stamps when "basic" evidence only is provided. (this means details of when and where posted, postage method used etc without proof of postage or value of the goods).
If proof of the actual loss and proof of posting is provided then they pay out according to the limits stated on their website).

I don't see anything that the OP has posted to suggest they have more than the basic evidence described on the RM website:


3. All claims must supply as a minimum the following “basic evidence”

• the names and addresses of the sender, addressee and claimant,
• the Royal Mail product used,
• the postage paid and method of postage e.g. stamps, franking impression, SmartStamp®
• the place of posting,
• the date of posting,
• the basis for asserting the posting details and product used (such as date of postmark, certificate of posting (if available) and for Royal Mail Special Delivery Guaranteed by 1pm® and Royal Mail Signed for® the product documentation and
• a description of the contents.

shaun_from_Africa

agrinnall wrote: »

I don't see anything that the OP has posted to suggest they have more than the basic evidence described on the RM website:

Well, as the item they returned was an online purchase, don't you think that they will have proof of the value of the goods?
All that RM require for this is a copy of a receipt, credit card statement, copy of Paypal transaction etc which when supplied along with the "basic" evidence, means that they should get £20 in compensation.