Appealing a decision

[Deleted User]

I was hoping to appeal Nationwide's decision not to offer me a FlexPlus account, the lady I spoke to has asked me for evidence.


Can anyone suggest what I need to submit which may change their decision?

Thrugelmir

On what grounds did you fail their criteria?

mije1983

What kind of evidence did she ask for? Proof of address? Income? Fingerprints?

Without knowing either what she requested, or why you failed their criteria, it's hard to say.

[Deleted User]

She wouldn't tell me, just said it was credit scoring. I argued there was not baddies on my credit file, I earn almost £2k a month. She would not divulge their lending criteria (understandably)

[Deleted User]

I was going to submit my last three payslips - but what else?


I don't want an overdraft so feel they are just being picky

eskbanker

redditrabbit wrote: »

She wouldn't tell me, just said it was credit scoring. I argued there was not baddies on my credit file, I earn almost £2k a month. She would not divulge their lending criteria (understandably)

It's up to them how they choose to interpret what's in your credit file, regardless of your personal definition of 'baddies'. What do your credit files (with all three agencies) actually say?

redditrabbit wrote: »

I was going to submit my last three payslips

They'll presumably know how much you earn, as you'll already have declared this in your application?

redditrabbit wrote: »

I don't want an overdraft so feel they are just being picky

Whether or not you want an overdraft, you'll still be credit-checked when applying for a current account, as it's technically possible for the account to go overdrawn, inadvertently.

And yes, they're probably being picky, as is their right....

DCFC79

redditrabbit wrote: »

She wouldn't tell me, just said it was credit scoring. I argued there was not baddies on my credit file, I earn almost £2k a month. She would not divulge their lending criteria (understandably)

I suspect when she said credit scoring it is the internal scoring the bak use for applicants and nothing to do with your credit score.

[Deleted User]

eskbanker wrote: »

It's up to them how they choose to interpret what's in your credit file, regardless of your personal definition of 'baddies'. What do your credit files (with all three agencies) actually say?

They'll presumably know how much you earn, as you'll already have declared this in your application?

Whether or not you want an overdraft, you'll still be credit-checked when applying for a current account, as it's technically possible for the account to go overdrawn, inadvertently.

And yes, they're probably being picky, as is their right....

I think they only search Experian. I do have high utilization of credit, but no late payments. One serious problem with a bank removing an overdraft - long story - didn't default but ended up with a serious late payment for them, but that was last August and its been paid.


Yes, I did put down how much I earn, but I could say I earn 5k a month doesn't mean its true does it ,if you get what I mean, hoping if they can see it, it may make them reconsider.


I know its the problem with the bank that may be causing the problem, but I would like the opportunity to explain what happened and they show a bit of understanding as unlikely it will be to happen

[Deleted User]

DCFC79 wrote: »

I suspect when she said credit scoring it is the internal scoring the bak use for applicants and nothing to do with your credit score.

All she said was credit scoring, then asked if I had seen my credit file recently, so guessing it is external rather than internal

ValiantSon

Honestly, I wouldn't bother. Some people do report success with some banks when they appeal the decision, but there is no good reason for a human to override the algorithm (and that's assuming that they have the power to do so). For whatever reason, Nationwide have decided that they don't want your business; accept it and move on.

IanManc

ValiantSon wrote: »

Honestly, I wouldn't bother. Some people do report success with some banks when they appeal the decision, but there is no good reason for a human to override the algorithm (and that's assuming that they have the power to do so). For whatever reason, Nationwide have decided that they don't want your business; accept it and move on.

I agree.

In fact I wouldn't appeal because I wouldn't like to give Nationwide the impression that I gave a toss.

There are plenty of accounts on the market, and plenty of other institutions.