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AirBnB - Getting a Refund
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Barking_Dogs
Posts: 66 Forumite
Posted in another subforum about my AirBnB experience last week - thought I'd provide an update & here seems a more appropriate place to do it.
In a nutshell, if you've been ripped off and you want to get your money back, forget about calling AirBnB's support centre until you go blue in the face. They will only palm you off with mealy mouthed platitudes.
They only sprung into action once I had posted on the AirBnB Facebook page with all the gory details, including pics, along with a less than complimentary review of AirBnB's customer service.
I've now had an email stating that I will get a full refund.
This is what I have learned from the experience:
1) If you arrive at your accommodation and find it to be substandard, or, as in my case, a total fleapit - make sure you take photos as evidence.
2) Cancel immediately via the app/website and raise a resolution in the resolution centre.
3) It appears that AirBnB give the host 72 hours to put their side of the story before resolving the complaint. Couldn't see this documented anywhere.
4) They want to see another bill as evidence that you have had to arrange alternative accommodation. I don't know what happens if somebody e.g. a work colleague offers you a place to crash but there you go....
5) Post on the AirBnB Facebook page - and don't hold back!
In a nutshell, if you've been ripped off and you want to get your money back, forget about calling AirBnB's support centre until you go blue in the face. They will only palm you off with mealy mouthed platitudes.
They only sprung into action once I had posted on the AirBnB Facebook page with all the gory details, including pics, along with a less than complimentary review of AirBnB's customer service.
I've now had an email stating that I will get a full refund.
This is what I have learned from the experience:
1) If you arrive at your accommodation and find it to be substandard, or, as in my case, a total fleapit - make sure you take photos as evidence.
2) Cancel immediately via the app/website and raise a resolution in the resolution centre.
3) It appears that AirBnB give the host 72 hours to put their side of the story before resolving the complaint. Couldn't see this documented anywhere.
4) They want to see another bill as evidence that you have had to arrange alternative accommodation. I don't know what happens if somebody e.g. a work colleague offers you a place to crash but there you go....
5) Post on the AirBnB Facebook page - and don't hold back!
0
Comments
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Hello Barking Dogs
I too am in dispute over a witheld cancellation fee.
Thanks for your advice.
Have found airbnb facebook page, it would seem that only they post.
Did you just have your say in one of their comment boxes?
Or is there another site that i have missed where post are allowed?0 -
OK.
i see.
followed your link
all is clear.
thank you0 -
always the quickest way!0
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