What happens if I'm unhappy with my recently purchased HP car

Ectophile

Do remember that if the dealer want to be awkward and uncooperative, you also have rights under section 75 of the consumer credit act. You can contact the finance company directly and tell them that you wish to reject the car.


You have the same right to reject against the finance company as you do against the dealer.

neilmcl

Ectophile wrote: »

Do remember that if the dealer want to be awkward and uncooperative, you also have rights under section 75 of the consumer credit act. You can contact the finance company directly and tell them that you wish to reject the car.


You have the same right to reject against the finance company as you do against the dealer.

Section 75 does not cover HP agreements, however the finance co. do have a duty to sort this out as the satisfactory quality of the goods is a term of the HP agreement.

sevenhills

Ectophile wrote: »

I think most people would be unable to drive a car that doesn't start.:huh:

Its very relevant to the conversation as to why he is unable to drive the car.
Is it just a flat battery, very trivial reason to reject the car; or is it a serious issue?

llaurraxx

I have got in contact with my finance company who had their specialised team call me. They said there would have to be an investigation to see if they are held liable and the outcome might not be rejection but instead some other outcome, although he said I do have a right to reject but that might not be the outcome.

Does anyone know what else I can do here as It's really frustrating having a car sitting outside I can't drive and an uncooperative dealership who make no effort in resolving my issues.

llaurraxx

sevenhills wrote: »

Its very relevant to the conversation as to why he is unable to drive the car.
Is it just a flat battery, very trivial reason to reject the car; or is it a serious issue?

Regardless, the car was sold with a windscreen issue and now another issue, therefore it is not as described or "fit for purpose".

I have to keep this car for 5 years, obviously issues will come up during that time which is fine and expected but I certainly didn't expect issues within days of collecting the car.

I have gave the dealership 9 days so far to resolve the issues or at least get me booked in to have the issues looked at but have failed and still no further forward. I have a car sitting outside THAT I NEED, that won't even start.

TonyMMM

wongataa wrote: »

Contact the dealer and state that you want to reject the car because of the issues.

The first reply told you what to do.

Go to the dealers with the keys and all relevant paperwork and hand them to the sales manager. Tell them the vehicle can be collected from xxxx, or (assuming you have breakdown cover) get it recovered back to the dealership.

They will probably try and talk you out of it, or tell you that you can't reject it until they have attempted a repair, which is the usual tactic to delay things but be firm that you are rejecting it, as you have a right to do, and walk away.

Or - if you would be happy for a repair (and think carefully about that), then use your threat of rejection as a lever to get a courtesy car to use whilst they sort things out.

bigisi

Rejecting could be a blessing in disguise. Not sure I'd fancy running a Mini until it's 11 years old especially if it's on finance.

sevenhills

llaurraxx wrote: »

Regardless, the car was sold with a windscreen issue and now another issue, therefore it is not as described or "fit for purpose".

I some instances, you must accept a reasonable repair; perhaps its not starting because of a flat battery, perhaps its not starting because of a failed crankshaft.
Since you don't seem to want to give us more information, we cannot help you.