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Barclays Plevin payment for late Father

Hi
Barclays wrote to me last November (2017) to say that they would re-look at a PPI claim my late father made under the Plevin rule. As Executor I provided all of the paperwork required (last December) and about a month ago the wrote to me with a settlement.
I am still awaiting the payment. When I called them they said they could not tell me when it would be paid because they had a backlog.
I get the feeling because they are dealing with a refund for someone who is deceased that they are stalling on the payment.
Am I correct in saying this should have been settled in a certain time frame ?

Comments

  • dunstonh
    dunstonh Posts: 121,164 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    I get the feeling because they are dealing with a refund for someone who is deceased that they are stalling on the payment.

    They are not stalling. Every day they take, the interest they have to pay goes up. There is no benefit for them to stall.
    Am I correct in saying this should have been settled in a certain time frame ?

    No
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    I get the feeling because they are dealing with a refund for someone who is deceased that they are stalling on the payment.
    They've already agreed to payout, so there is no financial advantage to "stalling" the payment.

    Banks were known to be guilty of "stalling tactics" when they had a court case pending on bank charges some years ago, but there is no such litigation pending now, so they really are simply struggling against a huge backlog.

    You'll just have to be patient, but persistent.
  • dunstonh
    dunstonh Posts: 121,164 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    BTW, the interest they have to pay is 8% simple. Better than savings rates. So, in a way, the longer they take the better it is!
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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