Credit Card Charges on Gig Purchase

The_Bloodster

Hi


I wondered if someone knows the answer to this.


I bought two tickets for a gig at the O2 Ritz in Manchester and the gig has now been cancelled. The tickets were £25.50 each but in total I was charged £57.25 inc fees at the box office.


Should I receive the full amount back or will they just refund £51?
If they refund the £51 is there a way I reclaim the difference?


Thanks

glentoran99

you should get it all back

[Deleted User]

Unless it was a Justin Bieber gig, in which case you deserve to lose it all.

The_Bloodster

Deleted_User wrote: »

Unless it was a Justin Bieber gig, in which case you deserve to lose it all.

Haha no not that bad but not that far away. It was Nadine Coyle lol. What can I say a friend asked me to go with him and I can't resist a girl with an Irish accent lol

[Deleted User]

Dear god.

You should get no refund AND have to pay a fine.

gingercordial

The_Bloodster wrote: »

Hi


I wondered if someone knows the answer to this.


I bought two tickets for a gig at the O2 Ritz in Manchester and the gig has now been cancelled. The tickets were £25.50 each but in total I was charged £57.25 inc fees at the box office.


Should I receive the full amount back or will they just refund £51?
If they refund the £51 is there a way I reclaim the difference?


Thanks

I would actually be surprised if they gave you it all back.

It depends on the T&Cs from the ticket provider, but in my experience they often say that the fees are not refundable even if the show is cancelled.

I was extremely annoyed recently when I bought tickets for a gig and it was cancelled a only week later (so presumably the cancellation was already on the cards!) and I didn't get the fees back. On reading the T&Cs fully (I admit I hadn't really done this when booking - there was no option but to use this ticket retailer) it was clear that's what I'd agreed to.

When Adele cancelled her Wembley shows last year there was a backlash against Eventim about this and they did eventually agree to refund the fees as a special case because of all the bad publicity, but that shows you it is the norm not to refund them.

http://metro.co.uk/2017/07/07/adele-ticket-agency-backtracks-and-offers-full-refunds-after-furious-fan-reaction-6762729/

glentoran99

id be straight to chargeback

The_Bloodster

Deleted_User wrote: »

Dear god.

You should get no refund AND have to pay a fine.

So I'm guessing I need a new friend lol.


Thanks for the replies. I got the full amount back including the fees with no argument - they didn't even mention it and there was me all ready to argue lol

The_Bloodster

gingercordial wrote: »

I would actually be surprised if they gave you it all back.

It depends on the T&Cs from the ticket provider, but in my experience they often say that the fees are not refundable even if the show is cancelled.

I was extremely annoyed recently when I bought tickets for a gig and it was cancelled a only week later (so presumably the cancellation was already on the cards!) and I didn't get the fees back. On reading the T&Cs fully (I admit I hadn't really done this when booking - there was no option but to use this ticket retailer) it was clear that's what I'd agreed to.

When Adele cancelled her Wembley shows last year there was a backlash against Eventim about this and they did eventually agree to refund the fees as a special case because of all the bad publicity, but that shows you it is the norm not to refund them.

http://metro.co.uk/2017/07/07/adele-ticket-agency-backtracks-and-offers-full-refunds-after-furious-fan-reaction-6762729/

I wasn't aware of it and I was having doubts when I didn't have a receipt (just my credit card statement) and it didn't state fees on the tickets.


Thankfully I got it all back but strangely they gave it me in cash even though I paid by card as they didn't know how to do a card refund lol