BT Rant - BE AWARE!

bigdavecox90

So I had my BT broadband/landline bill through this month. Normal rate, nothing to worry about, but with £2 worth of charges for calls to 'mobiles'.

Just to be clear here, I do not have a landline handset within my house, only mobile phones so therefore no way at all of racking up call charges.

So I jumped on Live Chat with BT this morning to discuss this and query where the fees had come from, to which I was told 'you have made 5 calls to mobiles from your landline'.

At this point, I was getting quite frustrated at which the lady on Live Chat introduced her supervisor, who in the end agreed that having seen on previous bills I've never made any calls from that landline number to refund the fee. However, upon agreeing this, I was advised to 'check with the faults team to ensure my account wasn't being mixed up with another' GREAT.

Please note, this isn't about me being tight fisted about £2, more so the principal.

BT have on average 9 million customers - therefore an extra £2 charged per account is a fair old profit for them!

Just a heads up to any other customers to keep an eye on your bill for fees that aren't related to your account!

poppasmurf_bewdley

I had a similar situation a couple of months ago.

I hardly ever use my landline, and I noticed three calls all to the same number appeared on my bill within a few minutes of each other, amounting to £3 something in charges.

I knew I had not made these calls, so rang 150. To cut a long story short, BT finally admitted that the calls had been made by an engineer working on a cabinet outside my home, and the calls were to a BT number.

The money was credited back to my account.

As you say, it's not much but if it happens to every customer once, that's an awful lot of extra money going in BT's pocket.

bigdavecox90

I'm so glad that someone actually agrees with me and wasn't going to tell me that I'm being pathetic about it!

£2 per month across 9 million customers - £18 million per month.

Not on!

brewerdave

Used to be relatively common for BT engineers to use the speaking clock on 123 to test lines - now it costs ~ 40p, they have been instructed not to do it!! HOWEVER................

mije1983

bigdavecox90 wrote: »

I'm so glad that someone actually agrees with me and wasn't going to tell me that I'm being pathetic about it!

£2 per month across 9 million customers - £18 million per month.

Not on!

It's not happening to EVERY customer EVERY month.


I agree with you about making sure you get it sorted, but not with the hyperbole

bigdavecox90

mije1983 wrote: »

It's not happening to EVERY customer EVERY month.


I agree with you about making sure you get it sorted, but not with the hyperbole

Haha I understand it won't be happening to everyone but even a third of that figure, they're still making a tidy profit from ripping people off!

onomatopoeia99

bigdavecox90 wrote: »

Haha I understand it won't be happening to everyone but even a third of that figure, they're still making a tidy profit from ripping people off!

Happened to me once in 22 years and was quickly corrected. In my case due to a line fault in the cabinet that was very audiable when you picked up the receiver.

So "a third" should in fact be "much less than 1%", if you want to avoid hyperbole.

bigdavecox90

onomatopoeia99 wrote: »

Happened to me once in 22 years and was quickly corrected. In my case due to a line fault in the cabinet that was very audiable when you picked up the receiver.

So "a third" should in fact be "much less than 1%", if you want to avoid hyperbole.

Please understand, I am speaking hypothetically. I don't actually have the figures, just advising other customers to keep an eye in case it were to happen to them.