Sainsbury’s credit card owe ME money
in Stoozing: free cash from credit cards
6 replies 4.5K views
I cancelled my credit card with Sainsbury’s mid March and received a confirmation letter Dated 5 April acknowledging this and stating they owed me £485.78. 2 weeks later I contacted them saying I had not received it... now numerous complaints to customer services then to the chief executives to no avail... various excuses... firstly I was told it had been paid ... er not in my account- I was then told by a customer service advisor that other people had had similar problems- then each day I’ve had phone calls asking if the money was back in my account?? Then finally last week I emailed the CEO of Sainsbury’s and the CEO of Sainsbury’s bank - funnily enough the executive person I spoke to was the same as customer service person?? I still don’t have my money 6 weeks later? They said it was paid to me but as can be seen my my bank account it has not!! How can I get this money back sooner rather than later whilst they ‘investigate ‘ it and can I request interest on amount they owe me and even request equivalent of late payment fees which they charge if I had of been late?
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Why did you choose to close the account with a credit balance rather than either spend the amount of the credit balance on the card first or request a refund of the credit balance prior to closing the account?
Why were you in such a rush to close this account?
That's because complaints get passed to the complaints team.
If you put those conditions on your credit agreement with them, then yes.
But obviously you can't make those terms up now if you hadn't already agreed them.
Secondly, where does this credit come from? Its an unusual amount o have refunded onto a closed account...