User Guide for “Liberty 100” Smart Meter

NorthernHare

Hi there - this is my first post, so I hope this post is in the right place!

We are with E.ON for our gas and electricity. They installed a “Liberty 100” Smart Meter (manufactured by Secure Meters), and we have asked E.ON for a User Guide, or URL / pdf of the manual, but they have just told us to look online....

We have spent ages looking, but can’t find it - we just wondered if anyone may have the link please?

Any assistance would be very gratefully received!

D_M_E

https://www.ecotricity.co.uk/content/download/838/5008&ved=2ahUKEwjq9L70wIPbAhWqDsAKHXTvDTAQFjAMegQIBRAB&usg=AOvVaw0JBPlnK7totXuXHoBaXbk-

NorthernHare

Hi DME - **WOW** thanks so much for posting the link, we really appreciate your assistance with this!!!

Robin9

I would like to nominate the Liberty 100 as the most consumer unfriendly meter in use in the UK

ludemon

Robin9 wrote: »

I would like to nominate the Liberty 100 as the most consumer unfriendly meter in use in the UK

I don't know about other smart meters, but I agree that the Secure Liberty 100 is certainly user unfriendly.

ro_berto

Hi everybody
I need help please help me read my  Secure liberty 100 electric metre. Our energy provider is seem charging us much. Leaving us high ang dry. I hope you can help me. Many thanks
Best regards
Roberto

stewie_griffin

Have you tried the link above

Robin9

Do all the readings on your bills have the letter E for Estimated against them ?   Read your meter following the instructions in the link - usually button 9, ignore the numbers after the very difficult to see decimal point -  and give them to your supplier.
.
Get into the habit of reading your meters at least monthly

rowena01

After 3 months and 3 smets2 and 2 Smets1 meters nothing is working.
when the original Smets2 was fitted it would not fit in the original place and after being assured that it would work we agreed that it could be placed just below ceiling level. We could look at the IHD for readings.
the 5th and final meter is dumb and as we don’t want to climb to take readings (we are both over 70) so we would like to re-site the meter.
my question is, can the Liberty 100 meter run as a dumb meter without the top communications box?

Gerry1

rowena01 said:

 we don’t want to climb to take readings (we are both over 70)

Your supplier may be able to read it for you.

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/extra-help-energy-services/priority-services-register-people-need