Kent Reliance fraud investigation by the Co Op Bank

AirlieBird

bowlhead99 wrote: »

So, a pattern of a £1 transfer here and there is something a fraud department might choose to look out for. As they probably assume that moving £1 to a new bank is not a common transaction among regular people going about their day to day lives, because most people don't find their secondary current or savings account exactly £1 short of the money needed to buy some particular good or service, so are unlikely to have a genuine need to electronically transfer a pound to another bank from day to day, especially an account to which they haven't transferred money before.

Sending a low value test payment is the recommended action to consumers by the payments industry body to avoid payment errors. A low value transaction followed by a larger transaction shouldn't be being flagged up on its own. They'll be many other factors about a transaction that are monitored to determine whether it should be flagged.

eskbanker

keef-WhatStandards wrote: »

I've no problem with them flagging up transactions, but I do object to not being able to get the reason why from my bank.

It's pointless expecting them to give you reasons - if they publicised what their fraud checks consisted of, that would obviously make them easier to circumvent and therefore somewhat less effective!