Royal Scottish Assurance

Lappleby3

Hi. I was sold PPI by Royal Scottish Assurance. I've tried twice to contact RBS (who I think used to own them) to make a PPI claim but can't get any kind of response. Does anyone know which company I should direct my claim to? Thanks.

[Deleted User]

As far as I know, assurance companies didn't often sell PPI direct to customers. However, since any PPI complaint must go to the seller of the insurance, you appear to be looking in the wrong direction sending "complaints" to the apparent parent company of the firm in question.

Are you sure what you had was Payment Protection Insurance? It sounds more likely to have been Life and/or Critical Illness cover...

dunstonh

Hi. I was sold PPI by Royal Scottish Assurance.

RSA was a life assurance company. They retailed life assurance and pensions via the branch network of RBS.

I've tried twice to contact RBS (who I think used to own them) to make a PPI claim but can't get any kind of response.

Is it perhaps because its not PPI that you have?

Lappleby3

I was en RBS employee at the time and Royal Scottish Assurance sold a wider range of financial products to employees including PPI. It definitely is PPI sold to protect payments to my RBS staff mortgage. Royal Scottish Assurance doesn't trade anymore and RBS won't reply so I'm at a dead end.

dunstonh

Lappleby3 wrote: »

I was en RBS employee at the time and Royal Scottish Assurance sold a wider range of financial products to employees including PPI. It definitely is PPI sold to protect payments to my RBS staff mortgage. Royal Scottish Assurance doesn't trade anymore and RBS won't reply so I'm at a dead end.

As an employee who seems to know about their product range, you would likely end up failing anyway. A staff member working in the tea room would be more protected in a complaint but someone who was on the front line or more likely to be aware of the products would be more likely to be rejected on the basis they would have known what they were buying.

Also, many of staff plans were set up on a commission free or discounted basis and arranged on an execution only basis to reflect that. This reduces the ability to complain later (doesnt remove it and it has been known for execution only cases to succeed in complaint)

Are you really sure it was PPI? Royal Scottish Assurance was a life assurance company. Life assurance companies normally only sell life assurance company products. Such as life assurance, endowments critical illness cover, income protection, pensions and life investments (sometimes also unit trusts/OEICs under a similar named unit trust company - as was the case with RBS). PPI was a product issued by general insurance companies.

You could be right that they did PPI but most of the banks own life company attachment did not offer PPI. They used another company for their MPPI. There are also only a handful of life assurance companies that also offered a PPI product and they did that through a general insurance subsidiary.

You would more commonly associate Royal Scottish Assurance with life assurance covering a mortgage. Is it possible this was your life policy and the PPI policy was a different brand. RBS Loanguard was the PPI product wasnt it?

I have had a quick search of old threads and cant see anyone with a Royal Scottish Assurance PPI but can see several referring to Royal Scottish Assurance PPI but then finding out it was not PPI but a different product.

WJohnD

To the best o fmy knowledge Royal Scottish assurance didn't manufacture PPI as a product but it is possible that they bundled payment protection with their mortgage. If they sold you an endowment this could have included a waiver of premium on the endowment policy but that wouldn't have covered the interest payments.
In any event RSA is now part of the AVIVA group so may be the best place to look to trace your records.

NCC-1701

Old thread alert.

[Deleted User]

WJohnD wrote: »

RSA is now part of the AVIVA group so may be the best place to look to trace your records.

More than a year on, I doubt "Lappleby3" will even see your response. That poster last logged into this site in May 2018...