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Major issues with New Build property

So, I am about to complete on a new build property. Not only is the development 15 months late, and they have not put in my built in wardrobes that are clearly on the plans...but I went to do the snagging and it looks like it's years old already. I tried contacting the company the developers have their warranty under but they said it's snagging issues and they don't deal with that. So I called NHBC, they said the developers are not registered with them. I don't know where to turn next? I'm not allowed to post images here as I am a new user.
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