Green Star Energy thinks I swapped supplier

ruthbd

Can anyone help
I recently contacted Green Star Energy as I hadn’t received a bill from them since September and was worried that I would receive a very large one. I was horrified to be told that I had swapped supplier in February, I actually hadn’t as my contracts ended in May and I would have incurred a £60 exit fee if I left early.
Green Star Energy suggested that I rang to find out my current supplier using my MPAN number, I rang the number they gave me and guess what I got an automated message that said my current supplier was Hudson Energy who own Green Star Energy.
I really don’t know what to do know as I seem to be getting free energy but am terrified of getting an enormous bill.
Does anyone have any suggestions please!

System

ruthbd wrote: »

Can anyone help
I recently contacted Green Star Energy as I hadn’t received a bill from them since September and was worried that I would receive a very large one. I was horrified to be told that I had swapped supplier in February, I actually hadn’t as my contracts ended in May and I would have incurred a £60 exit fee if I left early.
Green Star Energy suggested that I rang to find out my current supplier using my MPAN number, I rang the number they gave me and guess what I got an automated message that said my current supplier was Hudson Energy who own Green Star Energy.
I really don’t know what to do know as I seem to be getting free energy but am terrified of getting an enormous bill.
Does anyone have any suggestions please!

As you are within the 49/42 day window, you have two options. One, raise a formal complaint in writing against Green Star Energy pointing out their error asking for correct billing with a small amount of compensation for poor customer service. Option 2 is just switch away to a new supplier. In both cases, you can expect to pay for all the energy that has been consumed at the agreed tariff rate. Sadly, not getting a bill does not equate to free energy. Suppliers now have to apply The Back Billing Code provided you have made an attempt to get a bill. That said, even if the Code was applied to your account today, the only energy write off would be for energy consumed prior to May 2017. Sorry if this is not what you wanted to hear.

ruthbd

Thanks for the advice, I still have a big problem as I have a smart meter which Green Star Energy cannot use to get readings, I asked Green Star if they could tell me how to obtain a reading from a smart meter and the man I spoke to said he was unable to tell me how to access this facility.
If anyone knows how to access this function I!!!8217;d really be grateful as I would be able to give them a precise reading.
I am just concerned that Green Star are saying I do not have an account with them.