We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
PLEASE READ BEFORE POSTING: Hello Forumites! In order to help keep the Forum a useful, safe and friendly place for our users, discussions around non-MoneySaving matters are not permitted per the Forum rules. While we understand that mentioning house prices may sometimes be relevant to a user's specific MoneySaving situation, we ask that you please avoid veering into broad, general debates about the market, the economy and politics, as these can unfortunately lead to abusive or hateful behaviour. Threads that are found to have derailed into wider discussions may be removed. Users who repeatedly disregard this may have their Forum account banned. Please also avoid posting personally identifiable information, including links to your own online property listing which may reveal your address. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Letting Agent - Inventory Check Fee Error
Margj63
Posts: 4 Newbie
My daughter has just moved out of a rented private property. She is still waiting for her deposit to be returned. It is well over 10 working days now.
That is just one of the many issues she has had with the letting agent and landlord.
The letting agent was asking for £90 for an inventory check fee.
On looking at her documents, my daughter, noted that the fees which she was charged for, including the rent, deposit etc, included an inventory fee of £60. 'Balance of monies owing - Total £1260'. This amount she duly paid on moving in.
She emailed the letting agent this document, stating that she had already paid the inventory fee. They are saying she hasn't paid it, just dismissing the document. They asked her to check her bank statements. She checked her statements. Yes, she had paid the amount stated £1260 which included the inventory fee. After many emails, they told her she would have to pay just £60 inventory fee. The letting agent said according to their records the inventory fee was never paid. She paid a lump sum in full as stated on the document!
After much stress, emails and head scratching, we checked the document again. Whoever did the calculations on the document, got their sums wrong - their subtraction sums, leaving a difference of £60!
What i would like to know, is where does my daughter stand now. Does she still owe the £60 even though she paid in full the total amount in good faith that was asked of her? Is it the letting agents fault that they can't do their sums and they should admit they made a mistake and she owes nothing more?
Thank you
That is just one of the many issues she has had with the letting agent and landlord.
The letting agent was asking for £90 for an inventory check fee.
On looking at her documents, my daughter, noted that the fees which she was charged for, including the rent, deposit etc, included an inventory fee of £60. 'Balance of monies owing - Total £1260'. This amount she duly paid on moving in.
She emailed the letting agent this document, stating that she had already paid the inventory fee. They are saying she hasn't paid it, just dismissing the document. They asked her to check her bank statements. She checked her statements. Yes, she had paid the amount stated £1260 which included the inventory fee. After many emails, they told her she would have to pay just £60 inventory fee. The letting agent said according to their records the inventory fee was never paid. She paid a lump sum in full as stated on the document!
After much stress, emails and head scratching, we checked the document again. Whoever did the calculations on the document, got their sums wrong - their subtraction sums, leaving a difference of £60!
What i would like to know, is where does my daughter stand now. Does she still owe the £60 even though she paid in full the total amount in good faith that was asked of her? Is it the letting agents fault that they can't do their sums and they should admit they made a mistake and she owes nothing more?
Thank you
0
Comments
-
If it was a mistake then she should pay. She should have picked up on this when originally reading the paperwork.0
-
Arithmetic error can be corrected. She wont get something for nothing because of that.0
-
They were going to charge her £90 in the beginning. Then she would have been overcharged £30.
They have also tried to charge her for an extra days rent, which she didn't owe. They corrected this once then tried to charge her for it again. The letting agents are complete idiots. They have caused her undue stress over this and also for over a year trying to get a cooker sorted via the landlord. She left having never got a cooker sorted. They are also holding on to her deposit. She left the house in good condition. The landlord dilly dallying as usual about getting anything done.0 -
10 days isn't very long to be waiting for the deposit to be returned.
When did your daughter contact the deposit protection company to claim her money back?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.4K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.8K Spending & Discounts
- 244.3K Work, Benefits & Business
- 599.6K Mortgages, Homes & Bills
- 177.1K Life & Family
- 257.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards