Why 2 HSBC apps?

JustAnotherSaver

When i switched to HSBC they said i needed to download their app as part of the switching process (& log in) and they did it for me on my phone - downloading the app with the icon you see on the right here:



Now i've had a message recently saying this will need to be updated by such -&-such a date so i looked in the Apple Store to download it to my actual iTunes folder on my PC & that's when i saw another HSBC app that has better ratings.

Why the 2 apps? I assume they're pretty much the same?

Savings1234

You should use the hsbc UK mobile banking app and remove the other one. The uk app is the new one and it has a lot more features on it.

JustAnotherSaver

Savings1234 wrote: »

You should use the hsbc UK mobile banking app and remove the other one. The uk app is the new one and it has a lot more features on it.

Such as?

Do they still have the same annoying system of logging in? Once my 12 months is up & i get the remainder of that switch money i may jump ship because i think the HSBC online banking system is pretty prehistoric. It's not as bad as First Direct (same group i know) but it's one of the worst i've experienced.

Herbalus

Touch ID login on the UK one for starters.

eDicky

I've just checked which one I'm using on Android, it's called 'HSBC mobile banking', 3.4* rating, can do all I need with both my UK and S'pore accounts. Seems to work well and good security with the secure keys.

I see another one available - 'HSBC UK Mobile Banking' with a rating of 2.7* and a litany of complaints - don't think I'll switch to that...

18cc

what stupid bank has 2 apps...

EarthBoy

The app that says UK is for UK only. The other app lets you access HSBC accounts in other countries as well, if you have any.

JustAnotherSaver

Having made the switch i've found a problem - this new app doesn't generate you a log on code to access your accounts on a PC.

supersaver1000

Mine gives me the option to generate a digital secure key.

nyermen

They told me the UK app was created as part of the "ring fencing" requirements. I suspect it was/is to give them the opportunity to sell the UK retail arm in the future if they want.

Btw, at point of switching, both apps let me generate logon codes? Cant speak for the non "UK" one now, but I used the UK one last week to generate a logon code.

EarthBoy

nyermen wrote: »

They told me the UK app was created as part of the "ring fencing" requirements. I suspect it was/is to give them the opportunity to sell the UK retail arm in the future if they want..

Your suspicions are unfounded. All UK banks have had to ring-fence their UK retail operations from the rest of their business, so HSBC will have needed to have a separate app for their UK retail bank, not an app which they share with the rest of their global businesses.