Currys poor customer service - help!

esmy

If it helps, I got a replacement door for my 18 year old MFI kitchen from ebay. It helps the search if your parents know the name of their kitchen. Some of Howdens kitchens were also similar.

Keep_pedalling

We could not get a match when we changed out out undercounter free standing fridge with an integrated one, so rather than trying to find a close match we fitted a glossy white one. As the original fridge was white, it has not changed the overall look, apart from being somewhat neater.

high.rise

Wow. Hadn!!!8217;t expected so many snarky or unhelpful responses! Do you work for Team Knowhow by any chance??
I!!!8217;m not expecting them to fit a new kitchen.
What I would expect is for them to put the effort in to repair the damage they caused rather than leaving it to two elederly people to sort themselves.

For those who don!!!8217;t believe a washing machine can topple over at the slightest touch, the washing machine was removed and replaced as the second fitter said he had never seen anything like it. He said that he believed the machine was not balanced, or so poorly fitted it had been damaged by the first team (along with the door) it was an exceptionally dangerous situation and I!!!8217;m glad they rectified it.

It might seem like a first world problem but my parents have paid curry!!!8217;s over £600 for their product and fitting service and they can!!!8217;t afford to pay to have it sorted by others.

Do people really just shrug and say well that!!!8217;s the way it is when this happens to them?

hollydays

You still haven't explained how it could fall over

greyteam1959

Its a wind up...............
Washing machines falling over never ever.................

whitegoods_engineer

Well, in about 30 years of being in the trade, I've never seen a washing machine fall over. It's metal and concrete, built under a counter-top. It simply cannot fall over.



If it could 'fall over' presumably the worktop also fell over with it?


Simply made up!



I'm with the person saying it's a wind-up.


A slight bit of damage to a door. Take the £50. It's more than enough compensation for an ancient kitchen.


I really think some people expect a complete new fitted kitchen in compensation!

VfM4meplse

Why would it be a wind-up?

There are plenty of more plausible mistakes that Curry's makes, so why would the OP go to the trouble of fabrication? Personally, I put nothing past Curry's. 0/10 for customer service.

Brujnr

You are not going to believe this one. It's long but it's worth reading for a laugh!
• Ordered 4 fans for guaranteed delivery next day to this store. We needed them for the following day and were told we would be e-mailed or called when they arrived. Still no word by mid afternoon so we called.
• Passed from pillar to post on the phone to Customer services. Finally spoke to a human being who informed us that DPD hadn't been yet but that we would be e-mailed as soon as it arrived.
We live about 20 minutes away from the shop so we headed over there around 4pm so that we would be nearby when they arrived. Still no word by 5pm so we went into the shop.
• 3 fans had arrived an hour before. Because the e-mail is automated we would not have been informed because the full order isn't there. Nobody had a thought to call us and tell us 3 of the fans were there so that we could then decide whether or not to take them.
• That was poor form so we decided to cancel the order and buy 4 fans at a nearby Wickes.
• We were refunded immediately for the 3 fans that had been arrived but were told that we would have to call and cancel the 4th fan ourselves. Couldn't be refunded by the store because it hadn't even arrived. The assistant informed us that DPD confirmed it was still at a depot.
• I wasn't happy about going through the whole customer services telephone palaver but had no choice.
• While waiting to speak to someone I was told by another assistant that we would be able to cancel the 4th fan but wouldn't receive a refund until they had located it. They would have to initiate an "investigation". I actually didn't believe that would happen. Surely the guy was wrong. Currys don't need to know where the fan is. They just need to know their customer doesn't have it because they failed to deliver it. My wife asked what would happen if they actually couldn't locate it. "Would we then never receive a refund?" "Obviously that wouldn't be the case", we were told but can't they see that is the logical extreme if we can't be refunded until it is located. Makes no sense at all!!!
• Finally, after about 25 mins waiting on the phone the assistant got through to customer services. Not only would we not get a refund, we couldn't even cancel the 4th fan until it was actually delivered. A couple of days later!
• I asked to speak to the customer services advisor and was handed the phone by the shop assistant. Incredibly, the "customer services" couldn't talk to me because "this was only a customer services line for staff". I was told to pass the phone back to the staff member. I asked if I could ask the assistant a question to pass on to the customer services advisor. He wouldn't even answer THAT question. Just kept telling me to pass the phone back.
• So basically Currys and DPD failed to uphold their part of the sale but decided they could keep our money until they found where they had left our purchase.
Surely this is illegal. Certainly unethical.
There will have to be an absolute bargain at Currys before we will shop there again.
Worst customer services I have ever received!