Santander Kwik Fit Card queries

Snoopdog88

I had a Kwik Fit Card by GE Capital from 1995 through to 2005, I have made a claim for mis selling through Santander who have accepted responsibility for it on behalf of the insurer and have made an offer. I have a couple of questions which after speak to them I am still quite confused .


1. I have two letters from them the first on behalf of the insurer accepts this was not fit for the purpose for me and makes an offer, the offer they say is based on their records of the amount of ppi on their records on the account, however then sort of contradicts itself by saying they do not hold records prior to 2005 and if I have records they could recalculate althrough they believe their figure are right. I would be able to get most of the statements together from my parents although they said they still believe they have the correct amounts, has anyone provided years of statements is there a point if they still stay they believe they know the amounts??
2. There is another letter behind which says my claim against Santander themselves possibly Plevin is barred as its all over 15 years old. This then contradicts itself further down to say they may be in touch in the future about this if they decide to ,


Overall I am pleased but admit confused , having read the letters time and time again they just are confusing, anyone else have any recent claims with Santander that understand this .

[Deleted User]

They've upheld your complaint and so Plevin will not apply in any case since you will get a complete refund of all the PPI you paid.

By all means gather together all your old statements and total up the PPI itemised on them. However, no need to send them unless the figure you reach is more than the amount they offer in refund before interest.

Snoopdog88

thanks for your help I will give that a go as the letter just went round in a circle without being clear.