Beware of booking with Airbnb

mariamunkey

I booked a private room with double bed on airbnb and was astounded when we arrived to a cupboard with a tiny bed, no chance of fitting 2 normal sized human beings in there.
I then asked about the key and was told not to worry the area was very safe and the home unlocked all day.
I told the host i was not happy with these arrangements and his reply was ill go buy beers and we'll discuss. Sorry but adding alcohol was not the answer so we left and booked new accomodation.
I emailed my host that day and contacted airbnb for a resolution 2 days later. I have been told i wont get a penny back as they said everything was fine. Im totally shocked...... and dispite several attempts to speak to thwm i just get messages saying case closed.

Please can someone explain how i add a picture so others can see?

Westin

Can you provide a URL to the property on Air BNB, or give the name/location?

dj1471

Was something actually misleading in the listing / photos? If so I'd suggest you contact your card issuer for a chargeback as you didn't receive the accommodation you booked. If not, I suspect you'll be out of luck. There's a lot of dodgy listings and you sometimes have to read between the lines and consider what you can't see in the photos to figure out what you're actually booking.

blindman

mariamunkey wrote: »

I booked a private room with double bed on airbnb and was astounded when we arrived to a cupboard with a tiny bed, no chance of fitting 2 normal sized human beings in there.
I then asked about the key and was told not to worry the area was very safe and the home unlocked all day.
I told the host i was not happy with these arrangements and his reply was ill go buy beers and we'll discuss. Sorry but adding alcohol was not the answer so we left and booked new accomodation.
I emailed my host that day and contacted airbnb for a resolution 2 days later. I have been told i wont get a penny back as they said everything was fine. Im totally shocked...... and dispite several attempts to speak to thwm i just get messages saying case closed.

Please can someone explain how i add a picture so others can see?

Were there any previous reviews?

I take it this was not a super host?

As with most things you have to do some research on these places,

EveryWhere

mariamunkey wrote: »

I booked a private room with double bed on airbnb and was astounded when we arrived to a cupboard with a tiny bed, no chance of fitting 2 normal sized human beings in there.
I then asked about the key and was told not to worry the area was very safe and the home unlocked all day.
I told the host i was not happy with these arrangements and his reply was ill go buy beers and we'll discuss. Sorry but adding alcohol was not the answer so we left and booked new accomodation.
I emailed my host that day and contacted airbnb for a resolution 2 days later. I have been told i wont get a penny back as they said everything was fine. Im totally shocked...... and dispite several attempts to speak to thwm i just get messages saying case closed.

Please can someone explain how i add a picture so others can see?

Therein lies your issue. You should have contacted AirBnB for a resolution immediately.
Anyway, post the link.