Seller settings - UK only but overseas buyers have won auctions

ThinkingOfLinking

Hi all,

For a few years, all has been fine with my account successfully preventing overseas bidders but in the last 2 weeks I have had two buyers, both of whom are based overseas. To clarify, they didn't pose as UK buyers and then ask to have the item sent elsewhere; their accounts clearly state Based in x country. Just wondering how and why this has happened, as I did go back and check buyer requirements and all is as it should be.

Browntoa

Are you opted out of global shipping ?

I had a similar problem and it was that

ThinkingOfLinking

Browntoa wrote: »

Are you opted out of global shipping ?

I had a similar problem and it was that

I thought I was but maybe I am not - how do I check this for certain?

soolin

I'm having real issues with this and eBay keep telling me it's only me affected. My settings keep reverting to sell worldwide, as eBay have been less than helpful I now just reset my requirements every few days.

ThinkingOfLinking

soolin wrote: »

I'm having real issues with this and eBay keep telling me it's only me affected. My settings keep reverting to sell worldwide, as eBay have been less than helpful I now just reset my requirements every few days.

My buyer requirements did reset once, which was annoying. While you're here, can you help with something else please Soolin?

I have moved house and updated ALL my addresses on eBay. Item listings show my correct new location but when I go to print postage labels, for each one I have to edit my returns address to my actual address and can't find a reason for it.

soolin

Flickering_Ember wrote: »

My buyer requirements did reset once, which was annoying. While you're here, can you help with something else please Soolin?

I have moved house and updated ALL my addresses on eBay. Item listings show my correct new location but when I go to print postage labels, for each one I have to edit my returns address to my actual address and can't find a reason for it.

As the postage is outsourced there's probably another bit somewhere under te postage tab on the left hand side that needs changing. I don't use ebay postage so I don't know where the info is to check, sorry.

ThinkingOfLinking

soolin wrote: »

As the postage is outsourced there's probably another bit somewhere under te postage tab on the left hand side that needs changing. I don't use ebay postage so I don't know where the info is to check, sorry.

See, it is also the returns. I had a return forced on me and it went to my old address even though on my account when I checked, it was clearly showing my correct address as my returns address. eBay weren't interested, so I lost the money and the item. This actually happened twice.

Campden

In ebay, go to Print postage labels or invoices
On the second page, select Edit Invoice/Postage Label Template

jevoudrais

buy shipping through paypal same price and you choose to hide the shipping cost from the label

ThinkingOfLinking

Campden wrote: »

In ebay, go to Print postage labels or invoices
On the second page, select Edit Invoice/Postage Label Template

I know; I already do this as stated above. Thank you.

ThinkingOfLinking

jevoudrais wrote: »

buy shipping through paypal same price and you choose to hide the shipping cost from the label

The eBay postage labels do not actually show the shipping cost and as I offer free postage, I don't care what buyers can and cannot see anyway as they can't complain!