Virgin positive balances.

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Just applied online for a balance transfer to Virgin, and as part of the process got the message "If your Virgin Money Credit Card account is in credit please contact us before requesting a balance transfer to avoid any unnecessary fees."
Does this add Virgin to the list of issuers happy to transfer a positive balance to a current account?
Does this add Virgin to the list of issuers happy to transfer a positive balance to a current account?
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It means that they can't charge a balance transfer fee to refund a credit balance.
You will need to call them and see what they say.