Cancelling holiday

markjd27

I booked a holiday for next year with Thomas cook. But mixed two hotels up with similar names. The one I booked isn’t what I thought. The holiday was no deposit so anyone any idea on where I stand if I cancel it would be within 24 hours of booking. The only info I can find says to cancel I lose the deposit but my deposit is zero???

PeacefulWaters

You may have paid a zero deposit, but it doesn't mean an amount isn't due on cancellation.

Talk to them.

photome

Is this what you have signed up to

£0 deposit buy now pay later terms and conditions:
Monthly instalment amount will vary depending on holiday cost, date of booking, preferred monthly payment date, departure date . ‘Buy now, Pay Later’ is a zero deposit offer which applies to selected Thomas Cook, Airtours and Manos branded package holidays booked 14 weeks or more before departure, travelling between 1st November 2018 and the 31st October 2019. Offer only valid when you sign up to pay cost of qualifying holiday by monthly Direct Debit instalments, with the final payment made no later than 6 weeks before departure. Charges will apply if Direct Debit is not set up, or if you (or we) have reason to cancel your booking or your Direct Debit plan. For details of how to set up the Direct Debit and full direct debit terms and conditions, please ask in store. Holidays operated by Thomas Cook Tour Operations Ltd, ATOL 1179, ABTA V6896. TCCT Retail Ltd, trading as Thomas Cook and The Co-operative Travel ABTA L8164 acts as booking agent and does not provide payment services under the Payment Services Regulations 2009. By setting up your Direct Debit payments you will be receiving a payment service from your Bank. Payments are protected by the Direct Debit Guarantee.

stephb34

markjd27 wrote: »

I booked a holiday for next year with Thomas cook. But mixed two hotels up with similar names. The one I booked isn’t what I thought. The holiday was no deposit so anyone any idea on where I stand if I cancel it would be within 24 hours of booking. The only info I can find says to cancel I lose the deposit but my deposit is zero???

You will have signed to say that if you cancel you will pay the full deposit which usually is £200pp on a TC holiday unless its long haul which is £250pp although Airtours maybe a cheaper deposit.
Within 24hrs you maybe able to cancel if you ask nicely, outside 24hrs no.
Can you not amend it to the hotel you really wanted?

koalakoala

Why would you cancel? Just change it to the hotel you want