Poor Quality Car Repair Compensation

andreihoff

Hi guys,

I've got a bit of a stressful situation on my hands. My car was involved in a minor RTC which resulted in some minor damage to the rear door and rear wing. We went through our insurance as it was the cheapest option at the time, so we paid our excess and we were directed towards their approved repairer. They took 10 days to repair the car and it came back in a state, to say the least. The door card was loose, there were numerous paint defects, the panels weren't aligned etc.

They offered to take the car back to rectify the issues and I agreed as I had no other option. This time they took almost 2 weeks to get it back to me. Again the repairs were very poor and there was damage to previously undamaged parts of the car such as the B-pillar. The insurer advised me that they are still the best people to put it right, so for a third time, I agreed to take it in to get the issues fixed. As you can probably expect at this point the car came back with even more issues. The car went in for a fourth and final time and when it came back with more paint defects I refused to let them touch it again. This ordeal lasted for almost 2 months, invovled 6 trips to the repairer and even more pick-ups and deliveries organised by them.

The insurer was very supportive throughout this issue and offered to pay for the repair to be corrected somewhere else and offered compensation on behalf of the repairer. They offered £150 for the inconvenience caused.

What are your thoughts? Is this appropriate? I feel like it doesn't reflect the distress caused by the whole issue. The financial ombudsman who has pretty much set the standards for consumer compensation state on their page:

moderate (less than £500):
The business sorted out a minor problem only after the consumer had written and phoned several times - causing frustration and inconvenience.

substantial (£500-£2,000):
The business’s repeated errors caused serious embarrassment to the consumer over several months- for example, when their payments were declined. This was despite the consumer being assured several times that the issues had been resolved.

lincroft1710

Duplicate thread!!

andreihoff

lincroft1710 wrote: »

Duplicate thread!!

Sorry, I thought I posted in the wrong section and the forum FAQ said there is no way to delete the first post...

I couldn't find any rule that said I can't post the same topic somewhere else so I went ahead and did it.

AndyMc.....

What!!!8217;s your provable loss?

missile

I would accept their offer and have my car repaired at a repair centre of my choice.

Name and shame the insurer and repairer for the benefit of others.

AdrianC

andreihoff wrote: »

The insurer was very supportive throughout this issue and offered to pay for the repair to be corrected somewhere else and offered compensation on behalf of the repairer. They offered £150 for the inconvenience caused.

What are your thoughts? Is this appropriate? I feel like it doesn't reflect the distress caused by the whole issue.

Then ask for more. <shrug>

The financial ombudsman who has pretty much set the standards for consumer compensation state on their page:

moderate (less than £500): The business sorted out a minor problem only after the consumer had written and phoned several times - causing frustration and inconvenience.

substantial (£500-£2,000): The business!!!8217;s repeated errors caused serious embarrassment to the consumer over several months- for example, when their payments were declined. This was despite the consumer being assured several times that the issues had been resolved.

Seems to fit into that first category to me. You've had a bit of a run-around. You've not been left immobile, because you've had a courtesy car (I presume - you make no mention, so it's a safe assumption). Your car will have less mileage on it at the end than if you'd been using it all this time.

missile

OP stated he/she accepted insurance offer on their other post.

MataNui

There is a reason its an 'Approved Repairer' and its not because of the quality work they do. Its probably still worked out cheaper for the insurance company than if you took it to a manufacturers approved repair facility.

Muscle750

Who repaired it?