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MSE News: TSB standing orders bounce as online banking chaos continues

TSB customers are complaining that standing orders are bouncing back into their accounts as the bank's IT meltdown continues into its second week...
Read the full story:
'TSB standing orders bounce as online banking chaos continues'
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Comments

  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    I suspect this may end up as "MSE makes a story out of not very much". A dozen examples is going to be a very, very small percentage of the total number of SOs sent out, and I wouldn't be surprised if you asked customers of any bank for their experience you'd get a similar number. If it was a systemic problem there would be thousands reporting it.
  • eskbanker
    eskbanker Posts: 35,196 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Yes, it seems odd when the story is all about SOs bouncing back to TSB from other banks - if the SOs hadn't been initiated in the first place then I'd have thought that this would clearly be a TSB issue, but if they're bouncing back from elsewhere then I'd have thought that it's at least debatable as to where the issue is, between sending and receiving banks.

    Obviously the finger of suspicion unsurprisingly points towards TSB given all their other issues, but potentially not their fault on this occasion....
  • SuperHan
    SuperHan Posts: 2,269 Forumite
    Part of the Furniture 1,000 Posts
    I!!!8217;ve had an issue with my regular saver SO but it was supposed to on the 23rd from my TSB Classic Plus to my TSB regular saver. It was paid then returned. I can!!!8217;t seem to now transfer it again to get the money into my TSB regular saver earning the higher interest... So a to and from TSB SO that!!!8217;s failed, but last week.

    I!!!8217;ve raised a complaint and hope they!!!8217;ll backdate the interest!
  • BeachNut
    BeachNut Posts: 128 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    SOs within TSB are bouncing back... from current account to monthly saver.

    Also I noticed that accounts have been reordered at online main page and on the app. Irritating.
  • agrinnall
    agrinnall Posts: 23,344 Forumite
    10,000 Posts Combo Breaker
    BeachNut wrote: »
    SOs within TSB are bouncing back... from current account to monthly saver.

    They aren't SOs in the true sense of the term. An SO is a payment from one bank to another which is sent via the Faster Payments system. What you describe is a regular internal transfer, which doesn't use FPS, and is entirely within the control of TSB (and is therefore subject to whatever issues are currently affecting TSB).
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