Cosmetic Treatment hasn't worked

peter_the_piper

ph10 wrote: »

I've been to see a Maxillo Facial consultant

from their webpage

Non-Surgical skin lifting has become one of the most sought after treatments and HIFU is the latest non-surgical technology to excel in this area in just one single session!
It targets individually Brow lifting, Jowl line lifting, Nasolabial fold reduction, Periorbital wrinkle reduction and overall Skin tightening and rejuvenation.
The highly focused acoustic energy creates thermal coagulation zones at 3 different selected depths following which a wound healing response results in the formation of new collagen thus providing a longer term tightening of the skin.
Generally a noticeable improvement in the patients facial contouring and fine lines and wrinkles will be visible within a 4 week period whilst further improvement in facial skin tightening and wrinkles will be reportedly seen up to 6 weeks.

nothing to say that it doesn't always work

There's also nothing to say that it does. Your own post uses the word "Generally" which can be taken to mean mostly but not always.

ph10

peter_the_piper wrote: »

There's also nothing to say that it does. Your own post uses the word "Generally" which can be taken to mean mostly but not always.

yes with hindsight it could read like that but I read the bolded sentence as saying what the outcome would be, then it saying that generally those results will be seen in 4 weeks

Fosterdog

Why would you go to another cosmetic type company instead of a dentist about your pain? A dentist is who you need to see to diagnose why you are in pain, you said the pain is in the submandibular joint, do you mean the submandibular gland or duct? Or the temporomandibular joint, although it is much higher up the face? Or maybe mandible pain? There is no submandibular joint so whoever diagnosed that should be doubted.

ph10

Fosterdog wrote: »

Why would you go to another cosmetic type company instead of a dentist about your pain? A dentist is who you need to see to diagnose why you are in pain, you said the pain is in the submandibular joint, do you mean the submandibular gland or duct? Or the temporomandibular joint, although it is much higher up the face? Or maybe mandible pain? There is no submandibular joint so whoever diagnosed that should be doubted.

Sorry my GP called it submandibular pain and referred me to the Countess of Chester Hospital, who said the pain was below the jaw joint and is sending me for a scan.
I haven't been to another cosmetic company?

elsien

To me the phrase "generally a noticeable improvement" would tell me that there are times there isn't a noticeable improvement. Otherwise it would say there is always a noticeable improvement.

Did you not ask any questions or check the terms and conditions during the initial conversations and before handing over any money?

Les79

ph10 wrote: »

I had 3D HIFU (High Intensity Focused Ultrasound) at CHESTER LIPO 4 months ago
on their website they state
Generally a noticeable improvement in the patients facial contouring and fine lines and wrinkles will be visible within a 4 week period whilst further improvement in facial skin tightening and wrinkles will be reportedly seen up to 6 weeks.

Wait a minute.... You've provided a direct link to their Ts and Cs!

Have you actually read them?!

website wrote:

Results
Due to the nature of none invasive treatments associated with our company, We cannot guarantee results.

Please contact us if you require any further information.

(I added the bold and underlining)

This seems perfectly reasonable to me, as the treatments can theoretically be applied on MOST/ALL people and there are many varying differences from person to person. It is simply impossible to create a one size fits all treatment in that respect. I thought that would be common sense, but I'm glad they've pointed it out for people who don't do too well with common sense.

You are clutching at straws a bit here, but some possible suggestions include:

- Reading anything you've signed. Any mention of the above? If not, *maybe* you've got an argument. If you haven't signed anything in a traditional sense then you've got to argue that it wasn't made clear during the consultation process etc. But the Ts and Cs you've linked to read so easily, it isn't even the usual blocks of text and stuff. Really telling us that you didn't even briefly glance at that before making the purchase?

- Whether they have been negligent in their way of undertaking the treatment. Fundamental errors etc. The pain that you are experiencing may be a potential indicator of that, but may equally just be a side-effect (which you seem to acknowledge as being the case). You could also potentially try to seek a second opinion from another expert and obtain some sort of report which states some sort of negligence. Maybe they did it wrong, hence why the results didn't transpire.

As advised by LilElvis, you are probably looking at a personal injury claim or something like that with a lawyer.

I mean, if you feel that services haven't been provided you can alternatively make a MCOL claim. Maybe arguing that they misrepresented the services by not stating that results are not guaranteed. The only rub with that is you've just gone ahead and quoted their Ts and Cs which very clearly undermines that argument :rotfl:

Fosterdog

ph10 wrote: »

Sorry my GP called it submandibular pain and referred me to the Countess of Chester Hospital, who said the pain was below the jaw joint and is sending me for a scan.
I haven't been to another cosmetic company?

Sorry I misread your "Maxillo Facial Consultant" and it just made me think of a private cosmetic company rather than a maxillofacial consultant, it was written more as a company name than a medical consultant, that added with the wrong terminology sent alarm bells ringing if a private cosmetic surgeon who botches operations and performs treatments without a licence.

ph10

Les79 wrote: »

Wait a minute.... You've provided a direct link to their Ts and Cs!

Have you actually read them?!


(I added the bold and underlining)

This seems perfectly reasonable to me, as the treatments can theoretically be applied on MOST/ALL people and there are many varying differences from person to person. It is simply impossible to create a one size fits all treatment in that respect. I thought that would be common sense, but I'm glad they've pointed it out for people who don't do too well with common sense.

You are clutching at straws a bit here, but some possible suggestions include:

- Reading anything you've signed. Any mention of the above? If not, *maybe* you've got an argument. If you haven't signed anything in a traditional sense then you've got to argue that it wasn't made clear during the consultation process etc. But the Ts and Cs you've linked to read so easily, it isn't even the usual blocks of text and stuff. Really telling us that you didn't even briefly glance at that before making the purchase?

- Whether they have been negligent in their way of undertaking the treatment. Fundamental errors etc. The pain that you are experiencing may be a potential indicator of that, but may equally just be a side-effect (which you seem to acknowledge as being the case). You could also potentially try to seek a second opinion from another expert and obtain some sort of report which states some sort of negligence. Maybe they did it wrong, hence why the results didn't transpire.

As advised by LilElvis, you are probably looking at a personal injury claim or something like that with a lawyer.

I mean, if you feel that services haven't been provided you can alternatively make a MCOL claim. Maybe arguing that they misrepresented the services by not stating that results are not guaranteed. The only rub with that is you've just gone ahead and quoted their Ts and Cs which very clearly undermines that argument :rotfl:

The company sent me that link to the T&Cs today after I got home, so I had that page open on their website when I linked here. Previously, no I hadn't read or seen them, I found their wesite and read about the treatments then phoned to make a consultation appointment, at no point in that half hour consultation did she mention that it may not work, if she had I would not have had it done, there is no way I would have handed over that much money for a 'maybe'

ph10

elsien wrote: »

To me the phrase "generally a noticeable improvement" would tell me that there are times there isn't a noticeable improvement. Otherwise it would say there is always a noticeable improvement.

Did you not ask any questions or check the terms and conditions during the initial conversations and before handing over any money?

I think that can be misinterpreted if read with the paragraph above, especially as I paid £50 for a pre treatment consultation and no mention was made of the treatment not always working

Les79

ph10 wrote: »

The company sent me that link to the T&Cs today after I got home, so I had that page open on their website when I linked here. Previously, no I hadn't read or seen them, I found their wesite and read about the treatments then phoned to make a consultation appointment, at no point in that half hour consultation did she mention that it may not work, if she had I would not have had it done, there is no way I would have handed over that much money for a 'maybe'

Well let me show you this link.

That is a screenshot of the same website URL on the 30th June 2017.

The Ts and Cs for June 2017 and April 2018 both clearly state that they do not guarantee results. They are also very visible on the website (usually companies hide that in a block of text).

So yea, I really do think that their Ts and Cs 4 months ago would have told you that results are not guaranteed.