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British gas rip off
Joined energy club in 2016 and ended up with British gas as part of the mass group joining for cheaper bills.
At the end of the agreed term whilst following the group a few months back, I'm now with EDF.
Got final reading from BGas sastraight away and got told I owe £229 for my final bill, totally gob smacked, so I arrange to pay this bill by paying £19 up front and agreed a 7 month payment plan of £30 a month.
Just found a letter yesterday from BGas saying my dept is now with a dept collection agency?? contacted them to be told something went wrong with the payment plan? you cant make this stuff up. Speaking to service guy yesterday if I pay something at this moment he will retract the dept from the collection agency and contact me today to arrange another plan, so I pay £30 and guess what ? no call today so I call them this afternoon and get to by their wonderful service people that they cannot find any 7 month agreement on their records! so yesterday they made a mistake and today they have no idea what I'm talking about. If I pay the full balance £205 totally lost it by this time so hung up and called complaints LOL, who am I kidding, though got a decent girl who took an hour to get me back on a payment plan and retract the dept from the collection agency. Now I'm not looking forward to the end of my EDF, DEAL? murder this rip off
At the end of the agreed term whilst following the group a few months back, I'm now with EDF.
Got final reading from BGas sastraight away and got told I owe £229 for my final bill, totally gob smacked, so I arrange to pay this bill by paying £19 up front and agreed a 7 month payment plan of £30 a month.
Just found a letter yesterday from BGas saying my dept is now with a dept collection agency?? contacted them to be told something went wrong with the payment plan? you cant make this stuff up. Speaking to service guy yesterday if I pay something at this moment he will retract the dept from the collection agency and contact me today to arrange another plan, so I pay £30 and guess what ? no call today so I call them this afternoon and get to by their wonderful service people that they cannot find any 7 month agreement on their records! so yesterday they made a mistake and today they have no idea what I'm talking about. If I pay the full balance £205 totally lost it by this time so hung up and called complaints LOL, who am I kidding, though got a decent girl who took an hour to get me back on a payment plan and retract the dept from the collection agency. Now I'm not looking forward to the end of my EDF, DEAL? murder this rip off
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