Support Agreements on Televisions

Life-Is-A-Lemon_(AIWMMB)

Hi,
Not sure if this is the correct place to post this, so please forgive me if it is not.
I lost my job last year and whilst looking for ways to save money, I checked all my active direct debits.
As I have always insured white goods and large electrical items etc against breakdown, by extending warranties/support agreements, I was not surprised to see some of these listed.
I did find one that I could not account for, to Currys/PCworld.
After calling their customer services a number of times, and being passed from pillar to post I sent them the details in an email asking if they could clarify what it was for.
Eventually I got a response stating it was a Support Agreement on a television. One that I had bought 10 YEARS AGO !!!!!
They just said it would keep running until I cancelled it.
I responded asking them why they were still taking this 10 years later, despite me purchasing and covering 2 more televisions since that one, and why they had no cut off period for support on a product that was no longer manufactured and could not possibly be repaired.
I also requested a copy of the original agreement
Auto email response said they had my email and would respond within 5 days......3 months later and nothing.

So finally to my question, I have paid £900+ on a support agreement, that would have continued had I not queried it. Where do I stand in being able to claim this back?

Thanks for any advice

[Deleted User]

Life-Is-A-Lemon_(AIWMMB) wrote: »

I have paid £900+ on a support agreement, that would have continued had I not queried it. Where do I stand in being able to claim this back?

Since it was your own responsibility to cancel any insurance you no longer needed, any refund would be a goodwill gesture only.

So you can ask (nicely) but don't demand (and don't expect any interest).

You can also expect to be asked to provide evidence that you no longer own the TV covered by the insurance...
Can you do this?

In future, you really need to be checking your bank statements regularly. A lesson learned, I hope?

Life-Is-A-Lemon_(AIWMMB)

Thank you for your quick reply and your honesty.
Yes it was my responsibility then, I assumed it was just a extension of warranty, the three year type plan, then I forgot all about it.
I have a medical condition that causes confusion and issues with my memory, so I have never been great at keeping track of finances (hence why I joined this site).
From the lack of response they have given so far, I don't hold out much hope of getting any back. Will chalk this one up to experience .
Thank you.

Nasqueron

Life-Is-A-Lemon_(AIWMMB) wrote: »

Thank you for your quick reply and your honesty.
Yes it was my responsibility then, I assumed it was just a extension of warranty, the three year type plan, then I forgot all about it.
I have a medical condition that causes confusion and issues with my memory, so I have never been great at keeping track of finances (hence why I joined this site).
From the lack of response they have given so far, I don't hold out much hope of getting any back. Will chalk this one up to experience .
Thank you.

It's worth an ask if you submit a doctor's note with it, they might be nice

takman

Life-Is-A-Lemon_(AIWMMB) wrote: »

As I have always insured white goods and large electrical items etc against breakdown, by extending warranties/support agreements,

Are you sure this is worthwhile? Have you ever added up how much you have spent on these agreements and how often you have claimed on them. You usually end up paying much more in premiums than you have back (that's how insurers make their money).

You would probably be much better off putting all the money into a savings account and using it for repairs/replacements as required.

Life-Is-A-Lemon_(AIWMMB)

I really wouldn't know how to calculate if I have had more back than I have paid over the years, but in the past I have had repairs to my tumble dryer, washing machine and a replacement dishwasher (which has been repaired twice) since i took out the policy on my ktichen appliances. I may well look at just putting the money aside and using if needed.
Thank you all for your comments and advice, much appreciated.