We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Failed Reclaim from HSBC

Hi
Hoping to get some advice.
I took out a £10,000 loan with HSBC in about 1998, which had PPI included in my monthly payments. The loan was declined initially as I was only employed part-time, but then manually approved in branch.
Through the Resolver site I started the PPI reclaim process, including uploading of bank statements showing the loan, but having escalated it to the Ombudsman I was sadly unsuccessful. I was unable to find the original loan agreement sadly. The ombudsman said that I couldn’t prove I had PPI and HSBC couldn’t prove or dis-prove, so they found in HSBC’s favour.
Any suggestions greatly appreciated, or is it a lost cause?

Comments

  • dunstonh
    dunstonh Posts: 120,203 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Any suggestions greatly appreciated, or is it a lost cause?

    Unless you find the details, your complaint is over.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.1K Banking & Borrowing
  • 253.6K Reduce Debt & Boost Income
  • 454.2K Spending & Discounts
  • 245.1K Work, Benefits & Business
  • 600.8K Mortgages, Homes & Bills
  • 177.5K Life & Family
  • 258.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.