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Could the Financial Ombudsman help me?
camy934
Posts: 11 Forumite
Hi There,
I'm looking for general advice as to whether the Financial Ombudsman may help me get a satisfactory resolution?
In 2015-16, I had an account with yorkshire bank which due to illness and money mismanagement of money ended up in an unarranged overdraft amount of £57.50, and they applied a default to my credit file. After contacting them, they agreed to remove and remove the default and revert it to status '6'. Following further correspondence, and due to my circumstances they agreed to waive the owed amount, and told me the account would be closed.
However, recently in March 2018, I checked my Equifax file, and since 2016 they've been reporting the account as status '6' , not reporting it as closed, and reporting it as 6 months in arrears on an account I haven't even had access to since 2016. I contacted them recently and raised a further complaint as to why the account isn't reported as closed, and why they're still constantly reporting it as 6 months in arrears when they agreed to waive the balance.
I received back a response, and all they did was repost the 'final response' from 2016, which I don't remember even receiving stating 'they are obliged to report information to the CRA'S' . I was ill at the time, so my memory isn't the best of that time. However, surely they can't get away with still over 2 years later reporting the account as open, and in arrears when they waived the balance and the account is closed, and I haven't had access to it since that time? They're refusing to amend my file to show the matter as settled, and the account as closed.
Could the Ombudsman help me with this?
I'm looking for general advice as to whether the Financial Ombudsman may help me get a satisfactory resolution?
In 2015-16, I had an account with yorkshire bank which due to illness and money mismanagement of money ended up in an unarranged overdraft amount of £57.50, and they applied a default to my credit file. After contacting them, they agreed to remove and remove the default and revert it to status '6'. Following further correspondence, and due to my circumstances they agreed to waive the owed amount, and told me the account would be closed.
However, recently in March 2018, I checked my Equifax file, and since 2016 they've been reporting the account as status '6' , not reporting it as closed, and reporting it as 6 months in arrears on an account I haven't even had access to since 2016. I contacted them recently and raised a further complaint as to why the account isn't reported as closed, and why they're still constantly reporting it as 6 months in arrears when they agreed to waive the balance.
I received back a response, and all they did was repost the 'final response' from 2016, which I don't remember even receiving stating 'they are obliged to report information to the CRA'S' . I was ill at the time, so my memory isn't the best of that time. However, surely they can't get away with still over 2 years later reporting the account as open, and in arrears when they waived the balance and the account is closed, and I haven't had access to it since that time? They're refusing to amend my file to show the matter as settled, and the account as closed.
Could the Ombudsman help me with this?
0
Comments
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Do you have a clear written commitment from them confirming that they'd definitely both write off all monies owing and then close the account? If you have this in writing from them and they haven't done what they committed to do then this is legitimate cause for complaint, unless there were perhaps conditions attached that you didn't meet?Following further correspondence, and due to my circumstances they agreed to waive the owed amount, and told me the account would be closed.
<snip>
they waived the balance and the account is closed
If they aren't listening to that complaint then you can indeed escalate to the FOS once you've received Yorkshire's final response confirming that they're not planning to do anything else about your complaint.0 -
You may have a case - would you have the funds to repay now ? This would your case stronger.
They may well have closed the account and written off the debt in their books but IMO it does not mean that they cannot say that on your credit files.0 -
OP has already offered to repay, according to their other thread on the matter...jonesMUFCforever wrote: »You may have a case - would you have the funds to repay now ? This would your case stronger.
https://forums.moneysavingexpert.com/discussion/5832655/bank-refusing-to-remove-default
...where they were also told to go to the FOS.0
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