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Is it worth me making a claim?

In the late 1980s, we took out a loan with our bank at the time, Barclays, to help with building work on our house, using the house for collateral. It was a joint account with my late husband, so I presume I also signed for the loan but cannot recall for certain after so long. Barclays automatically added PPI. At some point my husband, who dealt with all our financial matters, realised they were charging us for this, and stopped it.

I do not know how many payments for PPI were made. I have no documents relating to it following a clear out from a house move in last 10 years. My husband died 18 years ago so cannot ask him about it. I do know our old account number. Is it worth me putting in a claim after so long, and having no documents showing details of the loan or the PPI?

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    If you have complaint reasons, you can send in a complaint.

    However, it's unlikely they will still have records.
  • Nasqueron
    Nasqueron Posts: 11,049 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    You can complain but cancelling it triggers the 3 year time bar (from knowing you had a reason to complain) and the age of the policy fits the 6 year time bar (from taking out the policy) so even if they still have records they could bounce it. It's quite possible also from the time they required the product for the loan - if it genuinely was no policy, no loan then it's not mis-sold as you could have gone to another lender

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

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