Eon keeps issuing threatening demands for payment of an incorrect and inflated bill despite

Former_E.ON_Company_Representative:_Malc

MickMiles wrote: »

Malc
Thanks. What are your views on customers receiving some compensation for having to deal with issues that your company should have sorted out without inconveniencing and threatening innocent customers? We have spent a lot of time on this and would like a donation to a nominated charity. Can you take this forward?

MickMiles wrote: »

Malc
Thanks. I'm surprised that elsien should even pose the question, when it was already previously confirmed.

Anyway and more importantly, I should add that IMHO your presence on forums like this can help resolve issues more promptly. I hope your role here (also as a "troubleshooter") continues and is strengthened.

Meanwhile, what about the charity donation?

Many thanks for the kind words MickMiles. They're really appreciated.

On the compensation, I would urge you to talk to the Complaint Manager who sorted the bill out. It's part of these managers jobs to look at any failings we might've been guilty of and to judge if compensation is warranted. This manager will have full access to your daughter's account and will be able to see exactly what happened.

If you're unhappy with their decision, they'll send the complaint to our Reviewers. These advisors stand apart from the Complaint Managers and will take a second look at what happened. They'll either uphold the previous resolution or offer an alternative. If this still doesn't sort things to your satisfaction, they'll let you have a Final Resolution Offer letter and advise how to approach the Energy Ombudsman for an independent assessment.

Both the Complaint Managers and Reviewers sit above Helena and myself in the food chain. Once they take over an account, they have responsibility for it and need to follow it through using our internal processes.

Hope this helps point you in the right direction MickMiles. Also hope your daughter has settled in to her flat.

Malc

Cardew

MickMiles wrote: »

"So who should stand the loss?
[..]
C. your daughter for trusting a letting agent and not sending off a reading herself for her account"

**

So in your world that equates to a

"bizarre suggestion (made by a previous poster) that a new tenant could/should be liable for energy used by a previous tenant."

This is what I wrote:

If that assumption (by the E-on Rep) is correct, it is not surprising that the previous occupant is unwilling to stump up an extra £100(your estimate)

So who should stand the loss?

A. the letting agent?

B Eon? - they acted on the reading they were given.

C. your daughter for trusting a letting agent and not sending off a reading herself for her account.

Of course a tenant SHOULD not pay for a previous occupant's consumption. However there have been scores of threads on MSE where failure by the new occupant/letting agent to give the correct meter readings to the supplier have meant that the new occupier has indeed paid for some of the previous occupant's consumption. So it COULD happen

MickMiles

Cardew, your problem is your opening question

"So who should stand the loss?

A. the letting agent?

B Eon? - they acted on the reading they were given.

C. your daughter for trusting a letting agent and not sending off a reading herself for her account.

As you should know, "should" means "ought" and "correctness" and is typically used when criticizing someone's actions. It is that meaning that I found bizarre. in your most recent posting you tried to switch attention to "could".

Interestingly, your mistaken question and 3 options also failed to include "landlord", which i would have thought would be an obvious option of who COULD be liable.

I hope that is now CLEAR

Cardew

MickMiles wrote: »

I hope that is now CLEAR

Yes your posts have made the situation crystal clear - nowt more to say!