We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
RBS Mortgage Admin - Horrendous!!!
Options
POPPYOSCAR
Posts: 14,902 Forumite
We always seem to have problems with the admin on our RBS mortgage lately.
So much so that we are now paying off lump sums whenever we can.
They treat you like they are doing you a huge favour by just talking to you about it.
Made a complaint and just received a letter to say they are paying £3.06 compensation for the time spent on the phone to them(one call was over 40mins).
Really £3.06??? You will be getting a letter with a cheque getting it back!!
Just do your job properly in the first place!!!!
So much so that we are now paying off lump sums whenever we can.
They treat you like they are doing you a huge favour by just talking to you about it.
Made a complaint and just received a letter to say they are paying £3.06 compensation for the time spent on the phone to them(one call was over 40mins).
Really £3.06??? You will be getting a letter with a cheque getting it back!!
Just do your job properly in the first place!!!!
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards