PPI claim with no paperwork

Norn-Iron

Hello everyone, it’s been quite a while since I posted anything on the forum, but still would be a regular reader of posts.

The reason I am here is due to PPI and hope someone may be able to assist me. I firstly want to ask if PPI can be claimed back if it was take out over 10 years ago, however I then cancelled it possibly 6 or so years ago and do not have any of the original paperwork, policy number etc.

I had never considered looking into PPI claims as I was still quite angry about taking this out in the first place over and above life insurance. My other half has always badgered me about it.

I was told by a colleague to go through the FOS but thought I would get some help and assistance / advice here first. I did write to my mortgage lender A&L who have confirmed PPI was with a mortgage we took out, so they obviously have records of something.
From the very start I felt the PPI was not explained enough and some of what was said at the time seemed too good to be true, basically a salesman’s pitch at that time when I look back now. It was also our first ever mortgage and the pressures of that alone were enough as first time buyers.

I get full pay for up to 6 months off if ill and this was stated at the time and I was told its getting paid twice then and you’d have more disposable income. Surely I shouldn’t even have been offered this?

The mortgage advisor tried to add PPI, Critical Illness cover and life insurance into our mortgage which nearly doubled what we had to pay, each was all explained briefly during our mortgage application. Again we were first time buyers and simply could have afforded wall these additional insurances. The PPI however he seemed to be trying to paint a pretty picture of the benefits of this insurance by saying you would have more money to go towards other bills etc. When I look back now I just feel it was all wrong. We don’t have life insurance due to this and looking back it was probably the one we should have had more so than PPI. I was angry about this for a few years until I decided to cancel the PPI.

If you want to PM me also then please feel free to do so.

Any help and guidance would be greatly welcomed.

Thanks for your time.

Norn-Iron

dunstonh

I firstly want to ask if PPI can be claimed back if it was take out over 10 years ago, however I then cancelled it possibly 6 or so years ago and do not have any of the original paperwork, policy number etc.

Yes, you can still make your complaint.

I was told by a colleague to go through the FOS but thought I would get some help and assistance / advice here first. I did write to my mortgage lender A&L who have confirmed PPI was with a mortgage we took out, so they obviously have records of something.

The FOS is an independent arbiter of complaints. You have access to them 8 weeks after you have made your complaint to Santander and that assumes a rejection. (technically, you still have access on an uphold complaint decision but why would you in that scenario!). You dont start the process by going to the FOS.

I get full pay for up to 6 months off if ill and this was stated at the time and I was told its getting paid twice then and you!!!8217;d have more disposable income. Surely I shouldn!!!8217;t even have been offered this?

For short term unsecured debt, that can be a good reason on advised sales. For secured long term debt that reason tends not to work. Even the FOS reject 12 months sick pay for MPPI. As long as it pays out in addition to employer benefits. So, that is not a good complaint reason here.

When I look back now I just feel it was all wrong.

Nothing you have said suggests anything wrong. Life assurance, CIC, MPPI and PHI are the things you typically associate with a mortgage. Remember this is MPPI. Not PPI. You can still buy MPPI today. In itself, it is not a bad product and suffers fewer issues than loan or credit card PPI. That is why most MPPI complaints fail and the FOS reject most MPPI complaints.

We don!!!8217;t have life insurance due to this and looking back it was probably the one we should have had more so than PPI.

I would put life assurance above MPPI in the pecking order.

I was angry about this for a few years until I decided to cancel the PPI.

Personally, I would have been more angry about using a tied salesforce that only has its own range and at much higher cost than a whole of market mortgage broker or IFA. You are moaning about it being a salesmans pitch. However, that is who you saw. A sales rep.

If you want to PM me also then please feel free to do so.

Against board rules and negates the point of a discussion board if people cant see the discussion.

Based on what you have said, your complaint appears weak. There doesnt appear to be a missale reason. However, banks are very scattergun in their responses and we have no access to your file showing the factfind, needs analysis etc. So, no-one can be sure. We can only comment on what you have said in your post.

[Deleted User]

Norn-Iron wrote: »

If you want to PM me also then please feel free to do so.

I strongly advise you to ignore any such messages you may receive. The complaints process is simple and completely free, so why pay a third party to do something you can do yourself?

Nasqueron

Only hurdle you may face is cancelling the policy 6 years ago can trigger the time bars - 6 years from taking out the policy and 3 years from when you were aware there was a reason to complain (which cancelling the policy would trigger)