PPI - Natwest - Text Mesg

Superrug

Hi all,

Wondered if anyone else had experience of text message.

Put my claim in Monday today I get two texts literally within 5 mins of each other.

First received and final session by 10th June.

Second literally 1 minute later, we have sent you a letter with our outcome you should receive this letter 10 days.

So quick , does it mean I've failed ???? Just wondered if anyone has experienced the same ?

[Deleted User]

Sounds like your complaint has been upheld without any investigation..

Superrug

I do hope so dear chap, either that or laughed at ......

Crossed fingers

[Deleted User]

Superrug wrote: »

I do hope so dear chap, either that or laughed at ......

If you were rejected, the response would take the full eight weeks. However, an auto payment suggests that the value of your redress might not be very high.

Superrug

Oh , !!!!!!, if I just put in the complaint form will they look at all my old loans or just deal with the last one ?

Oh well somethings better than nothing, half will go to charity.

[Deleted User]

Superrug wrote: »

Oh , !!!!!!, if I just put in the complaint form will they look at all my old loans or just deal with the last one ?

Did you ask them to "deal" with all your old loans? The idea is that you make individual complaints about individual finance.

Superrug

Nope I didn't! I just assumed that they would just run what ever software and give me all my money back.

Oh dear

[Deleted User]

Superrug wrote: »

I just assumed that they would just run what ever software and give me all my money back.

If you want a complete refund of all your previous PPI you need to research exactly what policies you had and then make individual valid complaints stating how the insurance was mis-sold to you.

Understand that it is not somehow wrong simply to have insurance. You have to identify and show how it was mis-sold to you.

"Software"?

Superrug

Hmmm gotta feeling the quick message must be rejected now.

Your not telling my that banks haven't invested in software to pull data from databases to show what liabilities it may have , and also cut costs investigating?

Oh well I'll wait and see a post in 10 days , was hopeful not so now, I did the bank charges years ago properly, I'll have to request my data and start again.

Thx for your help

[Deleted User]

Superrug wrote: »

Your not telling my that banks haven't invested in software to pull data from databases to show what liabilities it may have , and also cut costs investigating?

If that was the case, there wouldn't be a whole PPI re-claiming industry populated by Claims Management Companies.

How would the Banks develop "software" to identify who was mis-sold???

Superrug wrote: »

Oh well I'll wait and see a post in 10 days

You could, of course, call the Bank and demand they reveal the content of the coming letter..