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Reclaim AA membership after cooling off period
Classickelly
Posts: 1 Newbie
Hi, recently my AA membership auto renewed at the beginning of March. I contacted AA yesterday to cancel my membership and to have £197 refunded minus March and April's fee. The auto renewal was paid for in full for 12 months.
I was told that I was 4 days outside the cooling off period and that they could not refund me or offer a cheaper renewal.
I then wrote to them to explain that due to a recent change in my medical and personal circumstances I was not in a position to deal with this situation before the end of the cooling off period.
They have offered me a refund of £47 but I am in real financial difficulty and need to be fully reimbursed.
I have paid 12 months upfront for a service that I am looking to halt, do I have any legal right to a refund at this stage?
Gerry
I was told that I was 4 days outside the cooling off period and that they could not refund me or offer a cheaper renewal.
I then wrote to them to explain that due to a recent change in my medical and personal circumstances I was not in a position to deal with this situation before the end of the cooling off period.
They have offered me a refund of £47 but I am in real financial difficulty and need to be fully reimbursed.
I have paid 12 months upfront for a service that I am looking to halt, do I have any legal right to a refund at this stage?
Gerry
0
Comments
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No. You took out a 1 year policy with a cooling off period and a cancellation charge. Anything above what they have offered, which will be in accordance with the cancellation clause, is down to good will.0
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You can complain to them formally but no guarantee they will if they kept to their terms and conditions
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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That amount is already generous in that they are not required to refund anything at all.Classickelly wrote: »They have offered me a refund of £47 but I am in real financial difficulty and need to be fully reimbursed.
You can certainly write back to them detailing the extent of your financial woes, but I wouldn't hold out any real hope of a full refund since you have no entitlement to one.0 -
do I have any legal right to a refund at this stage?
No. Cancellation rights are you period of rights. Outside of the cancellation rights, you are reliant on the published cancellation terms, if any or the goodwill of the service provider.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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