Charge for Hire Car being Stolen

zagfles

Is the £495 the excess on the original policy? If so they'll just argue that it's the same as if a car she owned got stolen. If it's a higher excess than on the original policy ask the insurance company why - they should have used the same excess on the hire car as her normal policy.

photome

zagfles wrote: »

Is the £495 the excess on the original policy? If so they'll just argue that it's the same as if a car she owned got stolen. If it's a higher excess than on the original policy ask the insurance company why - they should have used the same excess on the hire car as her normal policy.

Do all insurers do that, I know ours does

lammy82

You're not unreasonable to be annoyed about the case being dragged out but at the end of the day she wasn't able to return the car as per the agreement, so the insurance excess is due.

LilElvis

glentoran99 wrote: »

Whats this now?

When my car was totalled last year the agreed settlement was split into two parts - the majority paid by my insurer and the balance (around £500) from the company who scrapped it. Only received confirmation last week of the settlement for my injuries and other losses and the accident was the end of July. Still annoyed that I don't get compensated for 3/4 tank fuel