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Submitted through resolver - Barclaycard want me to complete a duplicate form on their website.
Plymouth_Morgan
Posts: 2 Newbie
Hi. Advice please.
I opened a claim with Barclaycard via resolver and in a letter requesting more information (fair enough) they have asked me to complete their PPI claim form (almost identical to resolver) online or phone for a paper copy. They also asked I phone to confirm information they have.
Is asking me to complete their own form unreasonable? The resolver tool is recognised as an official complaint. I feel it is a delay tactic to put people off. They say the form online takes half an hour and cannot be saved.
I have replied via resolver quoting their reference number with all info requested info.
Thanks for you help and advice
I opened a claim with Barclaycard via resolver and in a letter requesting more information (fair enough) they have asked me to complete their PPI claim form (almost identical to resolver) online or phone for a paper copy. They also asked I phone to confirm information they have.
Is asking me to complete their own form unreasonable? The resolver tool is recognised as an official complaint. I feel it is a delay tactic to put people off. They say the form online takes half an hour and cannot be saved.
I have replied via resolver quoting their reference number with all info requested info.
Thanks for you help and advice
0
Comments
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Resolver is a third party tool that sells the data they collect to third parties for complaint handling (after it's made anonymous), always go direct with complaints.
You don't need to complete the form but if it has anything you didn't mention in resolver then it may harm your caseSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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Just do as the bank requests if you want your complaint to be expedited as quickly as possible.Plymouth_Morgan wrote: »The resolver tool is recognised as an official complaint. I feel it is a delay tactic to put people off.
There is no legal requirement for the Resolver tool to be accepted, though many firms do so voluntarily.
Obviously, the Bank want all their complaints in the same format and someone writing a letter of complaint alone would also be asked to fill in the form.
There is no "delaying tactic" at work here. The Banks continue to pay out £millions to customers mis-sold PPI and will continue to do so until August 2019.0 -
Thank you for your replies0
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Sometimes, the info resolver sends doesnt get read correctly and can leave the receiving firm incomplete information.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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