10-minute overstay in supermarket car park, genuine shopper

Umkomaas

Surely I can just reply to Athena ANPR and point out that their parking charge notice goes against the code of practice they've signed up to?

Total waste of time, they will not cancel. There's no profit in upheld appeals.

You write to the Lidl MD Christian Haertnagel and complain. Ask that he cancels the ticket for a genuine customer with an elderly mother who required longer than a much younger person to get around a very busy store.

Do a forum search on 'Christian Haertnagel' (note spelling) and look for a complaint used by someone else and adapt to your circumstances. The email address is a 'donotreply@' one, which has previously worked.

Phrase your complaint well and your charge will be cancelled.

leitmotif

Surely Athena wouldn't take a case to court that is clearly in breach of the code of practice they've signed up to, and where the recipient of the penalty notice has pointed this out?


And one would hope the ICP would take a dim view of that if they did proceed.

Redx

I am afraid you are using the viewpoint of the very naive whereas the regulars here have seen what happens over the last 6 years or more

if you watch the parliamentary debate on this from 02 feb 2018 you would know that the trade bodies are useless and that EVERY MP who spoke slagged them all off , including the debt collectors as well as the sc@mming parking companies

you can either take our free advice , or not , its your choice, but personally I would do what Umkomaas clearly says above

the main law in play here is the EA2010 , never mind any others regarding contractual invoices

Umkomaas

No one is talking about 'court', but we are talking about up to 6 years of uncertainty for you should you not get this killed off now. We have no record of Athena upholding any direct appeal to them.

And one would hope the ICP would take a dim view of that if they did proceed.

Are you serious? The IPC is a member organisation with the single aim of protecting its members and their profits. The CoP is a facade, window dressing, which they need to have in place to give them an air of legitimacy and (importantly) allow their members access to the DVLA database for keeper details.

Johno100

leitmotif wrote: »

Surely Athena wouldn't take a case to court that is clearly in breach of the code of practice they've signed up to, and where the recipient of the penalty notice has pointed this out?

And one would hope the ICP would take a dim view of that if they did proceed.

Plus in addition to what Umkomaas said, those behind the IPC have a lucrative sideline - they run a firm of solicitors who specialise in acting for private parking companies taking individuals such as yourself to court. I think you can see why the deck of cards is stacked against you with the IPC.

Guys_Dad

Appeal to the PPC saying that your over stay was within the grace period mandated by their trade association Code of Practice. Under these circumstances, they must cancel.

I disagree about not appealing to the IAS. With a clear breach of the IPC Code of Practice, they would have little choice but to cancel, as long as the appeal was a single point appeal.

And the outcome would be great information to the regulars here. If they turned it down, it's more evidence for the current parliamentary discussions going on and more weight to the IPC/IAS set up not getting the gig if only one appeal body is approved.

leitmotif

Now I'm confused. Two different sets of advice. What's the IAS? It hasn't been mentioned in this thread yet.

Redx

its the IPC version of popla, and its all spelt out in the NEWBIES FAQ sticky thread, which I hope you have read because you said you would several hours ago

BPA use POPLA

IPC use IAS

leitmotif

Haven't had time yet. I've had kids to put to bed and work to finish. Will take a look tomorrow.

nosferatu1001

Its not confusing, but could be worded a little better.

USUALLY appels to the IAS are a waste of time
However, here there is a clear breach of the requirement to allow a grace period. that SHOULD result in the PPC withdrawing - because the IAS doesnt like to allow appeals.