Parking charge notice even though I paid!

MrsMik77

I received a letter today from Britannia Parking saying I owe £100 or £60 if paid in 14 days because I failed to make a payment for parking.

It gives the time I entered the car park as 4.26pm and left at 5.38pm.

I made the payment through the pay by phone app as instructed in the carpark for £3.40 which was for 2 hours and it says on the app I was eligible to park up to 6.33pm!

How can the company said I haven’t paid when I had the amount debited from my account and confirmation via the app??

I used the appeals section on the website and sent them a screen shot of the app which said I was eligible to be there up to 6.33pm and left well within my time!

It’s so frustrating but I’ve got a feeling these cowboys will come back with some excuse!

Any advice or anyone else had this.

nosferatu1001

Edit your post

PLease do as everyone is asked to do, and read the NEWBIES thread, on page one of this forum.

Follow the advice there. Do not skim it, read it. Post 1.

The_Deep

This is an entirely unregulated industry which is scamming the public with inflated claims for minor breaches of contracts for alleged parking offences, aided and abetted by a handful of low-rent solicitors.

Parking Eye, CPM, Smart, and another company have already been named and shamed, as has Gladstones Solicitors, and BW Legal, (these two law firms take hundreds of these cases to court each year). They lose most of them, and have been reported to the regulatory authority by an M.P. for unprofessional conduct

Hospital car parks and residential complex tickets have been especially mentioned.

The problem has become so rampant that MPs have agreed to enact a Bill to regulate these scammers. Watch the video of the Second Reading in the HofC recently.

http://parliamentlive.tv/event/index/2f0384f2-eba5-4fff-ab07-cf24b6a22918?in=12:49:41

and complain in the most robust terms to your MP. With a fair wind they will be out of business by Christmas.

KeithP

It gives the time I entered the car park as 4.26pm and left at 5.38pm.

No it doesn't.

It gives the time your car entered the car park.
They have no idea who was driving. Keep it that way.


(I'll edit this post as soon as I have seen that you have edited yours to remove all clues to the driver's identity).

Coupon-mad

MrsMik77 wrote: »

I received a letter today from Britannia Parking saying I owe £100 or £60 if paid in 14 days because I failed to make a payment for parking.

It gives the time I entered the car park as 4.26pm and left at 5.38pm.

I made the payment through the pay by phone app as instructed in the carpark for £3.40 which was for 2 hours and it says on the app I was eligible to park up to 6.33pm!

How can the company said I haven!!!8217;t paid when I had the amount debited from my account and confirmation via the app??

I used the appeals section on the website and sent them a screen shot of the app which said I was eligible to be there up to 6.33pm and left well within my time!

It!!!8217;s so frustrating but I!!!8217;ve got a feeling these cowboys will come back with some excuse!

Any advice or anyone else had this.

What, you've appealed already before seeking advice here, & blabbed about who was driving?

Why?

Luckily, it's ONLY Britannia who can be ignored if you now lose at POPLA due to blabbing ab out the driver.

Guys_Dad

Is there any chance that the details entered may have been incorrect? Check

Have they taken the parking payment from your card?

The_Deep

Luckily, it's ONLY Britannia who can be ignored if you now lose at POPLA due to blabbing ab out the driver.

Why should she lose at PoPLA? She paid, can prove it, and did not overstay.

Sometimes I get the impression that some of the regulars are a tad paranoid about not naming the driver. IMO is far better to win on the evidence that by invoking POFA.

[Deleted User]

I

s there any chance that the details entered may have been incorrect? Check

Have they taken the parking payment from your card?

I fear that GuysDad may be correct. All it takes is to type in the wrong car park location code or registration for the "system" to fail to marry up and for a PCN to be issued.

Why should she lose at PoPLA? She paid, can prove it, and did not overstay.

In principle, i'd agree with this from The Deep too (and it's not often I say that).
In a lot of cases it will be easier when giving statements and the defendant will appear more candid if s/he can say they were driving and there is no breach of contract/valid contract. That is, of course, case specific, so care is needed.

The_Deep

Thank you John, at last another poster who can see the wood from the trees.