PayPal limitation

bris

R_Jones wrote: »

Please note, that these claims were made by us, not against us, as the items were not as described, counterfeit, or never turned up.

Ok I took it as the other way round.


This is even worse, you are a serial returner/claimer, this puts you high on their hit list. You claims ratio is very high, innocent or not it looks extremely dodgy to them.

askmeaboutsofas

That is a high rate of complaints. It's not that PayPal have decided that you're committing fraud, but that you're too high risk and essentially you're costing them too much money. Every case you open costs them at the very least the wages of the people who have to deal with the issue, and they're well within their rights to limit the amount of money they are prepared to spend on any one account.
Is your account limited in the amount you can buy or sell, or are you just no longer able to open cases? Can you continue to use your PayPal account to receive money from your own customers, and instead use another method to pay for your goods? Keep in mind PayPal can be quite ingenious at tracking people, so if you open another account in another name or at another address they may still figure out that it is yours.
Buying designer goods that are cheaply priced on gumtree or eBay (or other places like that) is risky. As a business, that risk should be yours - not PayPal's. If you switch to using a credit card you will eventually run afoul of your bank for the same reasons.
Best advice would be to make some changes to your business. Find another source for your stock, be more diligent in checking whether goods are genuine, or be prepared to write off as a loss that 5-6% of purchases that are duff.
If your business grows large enough, you too may one day have to "fire" a customer who is costing you too much money through no real fault of their own.

Ectophile

AndyMc..... wrote: »

Given you’re a business you’ll have zero consumer rights. If PayPal won’t give in the only thing you can do is see them in court.

But given that PayPal drew up the terms of the contract, the odds of the customer winning are pretty slim.

AndyMc.....

Ectophile wrote: »

But given that PayPal drew up the terms of the contract, the odds of the customer winning are pretty slim.

Correct, but a business to business transaction will have no chance quoting consumer rights.

hollydays

The goods were not Chinese by any chance?