RBS delaying my claim?

learnedrobb

So, today was the 8 week deadline for my PPI claim against thr RBS for a credit card I had with them about 7 years ago.

Having heard nothing from them, rather than escalate straight to the FO, I thought I would contact them first to see if i could get an answer.

According to the guy I spoke to, they only have to have assesed my case by close of business today, and it may be another week to 10 days before I recieve notification of their decision. Surely that isn't right?

Their own website states that you will recieve an answer "within the 8 week deadline", and I'm sure the FO and FSA rules state this as well.

Any help?

[Deleted User]

They're doing it as fast as they can. Be patient.

Nasqueron

FOS (not the Foreign Office) will accept the case after 8 weeks but means the bank will stop looking at it.

Remember half the country has been chancing their arm on PPI complaints, even people who never had it, so there is always a backlog of work

dunstonh

Their own website states that you will recieve an answer "within the 8 week deadline", and I'm sure the FO and FSA rules state this as well.

It is an objective. Not a rule that requires it. Remember it wasnt too long ago that PPI complaints were taking 2 years.

learnedrobb

So basically they cam take as long as they want.

Partridge89

As long as you!!!8217;re prepared to give them, but no real incentive for them to drag things out as the statutory interest element of the redress increases as time goes by. As an earlier poster has pointed out, you do have the right to refer to FOS but this may cause a longer delay. Also, they have 8 weeks to issue their letter, you don!!!8217;t have to receive it within 8 weeks.

learnedrobb

The thing is, their website and the email they sent on reciept of my complaint both explicitly state that they will have the decision with me "within the 8 week deadline". If they only intend to have made the decision by the end of the 8 weeks, surely they should state this instead?

[Deleted User]

They won't know for sure, due to the huge volume. May be a day, may be 6 months.

8 weeks is the guidance

Partridge89

I don’t work for RBS (or any other lender) so no vested interests and can’t speak on their behalf but I’ve just checked the FCA site and they require the response to be issued within 8 weeks, not with you. Mind, I don’t see why it should take as long as you’ve been quoted to reach you.

Farmerbob

I made a claim in October, got my redress offer end of Dec then cheque beginning of Feb its a waiting game with increasing complaints due to the deadline and plevin cases. Just bide your time a bit longer theyll get there.

[Deleted User]

Partridge89 wrote: »

I!!!8217;ve just checked the FCA site and they require the response to be issued within 8 weeks

The banks are allowed to consider complaints for eight weeks. If the Bank doesn't fully respond within this guideline then the complainant then has the right to refer the complaint to the Ombudsman.

However, if the Bank fail to answer simply because they are snowed under due to the volume of extra complaints, the complainant will gain nothing by referring to the Ombudsman other than then entering yet another queue.

Farmerbob wrote: »

its a waiting game with increasing complaints due to the deadline and plevin cases. Just bide your time a bit longer theyll get there.

Exactly.