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Praise for Talk Talk - Not kidding
Smodlet
Posts: 6,976 Forumite
Received bill for package of 38Mb fibre BB, line rental, TV Plus, Sky Sports and Anytime Calls today and noticed my discount for the latter has expired. Instead of £6 per month it is now £8.50. We are one third of the way through an 18 month contract so it would cost a fortune to leave and, having just done a price comparison on here, for a comparable package with no free calls, we would pay approx 50% more with any other provider.
Nevertheless, being an MSE alumni as I am, I thought I would have an online "chat" with TT and try it on, expecting to be told politely to go forth and multiply.
I won't lie, it took a lot of hanging about but, after 38 minutes and two operatives, the latter in the "Loyalty" bit, I negotiated another discount of £2 per month. Piddling small change? Yes, but the way it made me feel, like a valued customer even whilst stuck in the middle of a contract, has made my day. Professionalism and courtesy throughout, not bad for an overseas call centre.
What does all this cost? £40 pcm in an area with limited providers. :T, Talk Talk.
Nevertheless, being an MSE alumni as I am, I thought I would have an online "chat" with TT and try it on, expecting to be told politely to go forth and multiply.
I won't lie, it took a lot of hanging about but, after 38 minutes and two operatives, the latter in the "Loyalty" bit, I negotiated another discount of £2 per month. Piddling small change? Yes, but the way it made me feel, like a valued customer even whilst stuck in the middle of a contract, has made my day. Professionalism and courtesy throughout, not bad for an overseas call centre.
What does all this cost? £40 pcm in an area with limited providers. :T, Talk Talk.
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