Debenhams and Plevin

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Hi All . Has anybody had any luck with Debenhams( Santander) with regards to Plevin . I was rejected with regards to my PPi claim but the final letter said that i could qualify for recompense under Plevin and that they would write to me in due course following further advice from their regulators. It has been about 6 weeks and nothing heard . I was thinking it may be worth giving them a call tomorrow but just wondered if anybody else has had the same experience?

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  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    Six weeks is nothing, others have been waiting for months..
  • Newman1000
    Newman1000 Posts: 24 Forumite
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    Thanks I appreciate that people have been waiting for ages and I know there is a substantial backlog. However my question is more about has Santander come to a decision as to whether they are liable for Plevin or not yet . The reason I ask this is that seemed to be what their letter inferred .
  • Nasqueron
    Nasqueron Posts: 9,040 Forumite
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    Newman1000 wrote: »
    Thanks I appreciate that people have been waiting for ages and I know there is a substantial backlog. However my question is more about has Santander come to a decision as to whether they are liable for Plevin or not yet . The reason I ask this is that seemed to be what their letter inferred .

    Plevin only applies to cases where there was more than 50% commission and if there was, you get back the amount over 50%. If it's over 50% they pay it if they are liable, if they aren't liable, they won't have to. You'll need to wait and see
  • xcakex
    xcakex Posts: 157 Forumite
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    I got the letter re the commission being 73% and to complete an online form this was in dec 2017, I got a generic email stating I will hear in around 8 weeks I have been in touch apparently 22,000 letters where issues and they have a huge backlog and the team are now no longer taking calls or is a waiting game
    Believe you can win and you shall win !!!
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  • Newman1000
    Newman1000 Posts: 24 Forumite
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    thanks xcakex
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