Parking Eye in NHS grounds

Lucky_13

We have just lost an appeal through POPLA, we were in the hospital grounds for 34 minutes, paid £2 for one hour, I sent my ticket as evidence. We were told by the department we were visiting that they had their own bays but we would need to buy a ticket which we did do. Our appeal was unsuccessful on the grounds that they say we were parked in a 20 minute bay for which there was no fee but that we needed to obtain a parking permit To park there. We have since returned to the site and there are no signs to state this anywhere in the vicinity. We took photographic evidence of the parking signs, parking meter and the sign which read "Parking for appliance department patients only" which we were. I could not submit these photos once the appeal had started. Parking Eye provided photos of the 20 minute sign but it's in a completely different area of the hospital, not even the same vicinity if the Appliance Department. How is this fair? We are going to CAB to get their view on where we take this next but any help would be greatly appreciated, my husband is in Iill health and we could really do without this, we already have financial worries.

Quentin

don't bother with CAB! They don't understand private parking invoices!


Keep on to the pals at the hospital to get it cancelled


Now you lost at POPLA you are in the debt collectors stage (ignore them)


Read up in the newbies thread near the top of the forum on the debt collectors stage after losing at POPLA


You ignore everything except court correspondence or a lbcca


If it comes to that then come back for advice on how to defend at that time
They have 6 years to take legal action

Coupon-mad

Forget CAB. As Quentin says.

FORGET CAB, do not even set foot in there!

Complain to your MP and (early next week) send ParkingEye a SAR (Google it) for all times your car was captured by their ANPR cameras that day, like this person did, click & read about this one, similar to yours, blown apart when the SAR came back:

http://parking-prankster.blogspot.co.uk/2016/03/parkingeye-lose-in-court-accuse-drivers.html

Do exactly as above and if PE send you some daft letter, reply by email telling them the facts again and that they submitted a false photo to POPLA, and that you have complained to your MP about this and are awaiting the SAR from PE anyway, so they must now put the case 'on hold'.

Email (ONLY when they write to you):

enforcement@parkingeye.co.uk

with the xxxxxx/xxxxxx PCN number in the subject line.

Remember that email is the second part of the plan, after the bit in blue above.

Lucky_13

Thank you so much Quentin, I revisited the site today and the signage they have sent me is definitely in another part of the hospital grounds and the permit only car park is across a road from where we parked. I took photographs of it all, plus the instruction notice of how to pay in front if the bay we were parked in. My head was all over the place, I really appreciate you taking the time to help me

Lucky_13

Thank you so much for your advice, I will do as you say, I revisited site today and took photographs. You are so kind to take the time to help, really appreciate it.

Half_way

Are you aware of the NHS parking principles for patients visitors and staff?
have you contacted PALS?