PPI scam? Claimhunters

littlesheepy

Good morning,

I'm looking for a little bit of advice please. I helped make a couple of enquiries/claims into missold PPI on behalf of a relative on 26th March 2018 and in this case filled out the PPI complaints webform on the Littlewoods website, not wanting to involve any kind of middleman/claim company.

My relative has forwarded me an email today dated 8th March 2018 (dated prior to my enquires) from Claimhunters saying the lenders I've selected as Great Universal and Empire catalogues (our 2 claims did happen to be for part of this/Littlewoods company) and they've sent our 'Authority to act' forms to these lenders with copies attached to the email. Now there's 2 pdfs attached, a cancellation form and a 'edocument' form. The edocument form does in fact have my relative's name, address and date of birth on with an e signature (not their signature) and dated 8th March 2018. It doesn't have any reference numbers or anything else. I'm assured they've filled in no forms or made any enquiries prior to us sitting down together on 26th March.

Ordinarily I'd just dismiss this kind of thing as a scam and spam email, and delete it and forget about it, especially as the dates don't tally with our genuine enquiries. But as it's a relative an just so coincidental I want to make sure we're doing the right thing and they're not going to end up liable for anything with this company. What would you do? Would you make contact with the company and check what's going on? There is a password supplied in the email too to track your claim online but I haven't dared log in!

Any help most appreciated, thank you.

-taff

So ask your relative whether or not she employed them? If she did, let them deal with it.

littlesheepy

-taff wrote: »

So ask your relative whether or not she employed them? If she did, let them deal with it.

Sorry if I didn't make that clear, I have asked and she's done nothing at all prior to my help.

Nasqueron

Just email them back and confirm you are not employing them, do not wish to have a contract with them and do not wish to have any more communications from them

littlesheepy

Nasqueron wrote: »

Just email them back and confirm you are not employing them, do not wish to have a contract with them and do not wish to have any more communications from them

Will do, thank you

dunstonh

Did you by any chance use the real site or use a spoof site? (check the internet browser history for the website link).

There are some CMCS that masquerade as the real site and con people into thinking they are complaining directly.

littlesheepy

dunstonh wrote: »

Did you by any chance use the real site or use a spoof site? (check the internet browser history for the website link).

There are some CMCS that masquerade as the real site and con people into thinking they are complaining directly.

I’m sure it was the genuine site although will check their internet history. I’m sure I searched via https://www.fca.org.uk/ppi/contact-empire-stores and clicked through to Littlewoods. Also, that still wouldn’t explain the email being sent prior to my enquiry.