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HolidaySafe Travel insurance / Tif-group are an absolute disgrace
sharpharp
Posts: 167 Forumite
Shame on MSE for even promoting these cowboys.
Granted they are one of the he cheapest travel insurance providers, but has anyone tried to put in a claim or contact them?
We've had to cancel a policy due to illness before travelling, put a claim form in at beginning of March and sent via email (as instructed by them) and received no communication whatsoever.
I rang the Claimline and it took 3 days to get through, then I was told the email address had changed, yet the claim form still showed the same email address I was using on the Holidaysafe website.
Re-sent the claim again a week later to the new email address, got an automated response saying they'd get back to me in 7 working days and still nothing and it's now well into April.
The claims side is called Tif-plc or Tif-group and nobody picks up the phone or answers emails.
It's a shame MSE didn't check out these cowboys before promoting them.
Is there a Travel Insurance governing body that I can complain to, as Holidaysafe tif-plc or Tif-group are just not fit for purpose.
Thanks
Granted they are one of the he cheapest travel insurance providers, but has anyone tried to put in a claim or contact them?
We've had to cancel a policy due to illness before travelling, put a claim form in at beginning of March and sent via email (as instructed by them) and received no communication whatsoever.
I rang the Claimline and it took 3 days to get through, then I was told the email address had changed, yet the claim form still showed the same email address I was using on the Holidaysafe website.
Re-sent the claim again a week later to the new email address, got an automated response saying they'd get back to me in 7 working days and still nothing and it's now well into April.
The claims side is called Tif-plc or Tif-group and nobody picks up the phone or answers emails.
It's a shame MSE didn't check out these cowboys before promoting them.
Is there a Travel Insurance governing body that I can complain to, as Holidaysafe tif-plc or Tif-group are just not fit for purpose.
Thanks
0
Comments
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Is there a Travel Insurance governing body that I can complain to, as Holidaysafe tif-plc or Tif-group are just not fit for purpose.
From their website:
"tifgroup is a trading name of Travel Insurance Facilities plc which is authorised and regulated by the Financial Conduct Authority FRN 306537"
Which means you can complain to the FOS once you have reached deadlock with tif.0 -
Although MSE speak highly of them, the posters here in the forum do report the truth
Please add your comments in this long running thread which does correct any imbalance!
https://forums.moneysavingexpert.com/discussion/40443790 -
I have just been reading all the problem surrounding the TIF group and both my partner and I have/had travel insurance with holidaysafe.
Is there any recourse to claim back current or past premiums and where do you look for the information.0
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