Get Credit Resolution Service Off our cases

Wee_Doll

I've just been in touch with my gym about my membership. I missed a payment in December, baring in mind I've no contract with them. I went on to sort out the missed payment, £15.99 and I suppose a fee. Usually amounts to £40. Steep but want the issue resolved. I rang Harlands and was referred to Credit Resolution Service. So now I owe over £180. They apparently sent me a letter, not that I'm aware of. I am aware that you can give 30 days notice, which would still only amount to £31.98, not almost 5 times that amount. Is there a way of sending a letter stating the facts, calling them out for these "fees". It's the same bloody company, their on hold music is exactly the same and they take forever to answer the calls too. Fed up with sharks like this to say the least. No big corporate gyms for me anymore. Lesson well and truly learned. Well unless they have a decent company sorting their finances.

missile

You must have signed a contract to be a gym member????

I am sure there will be details of the charges for late payment in the contract you signed(?) I doubt you will have any grounds to challenge these charges.

Your only option may be speaking to the manager at the gym and asking him to help and cancel membership if he does not help.

DCFC79

Wee_Doll wrote: »

I've just been in touch with my gym about my membership. I missed a payment in December, baring in mind I've no contract with them. I went on to sort out the missed payment, £15.99 and I suppose a fee. Usually amounts to £40. Steep but want the issue resolved. I rang Harlands and was referred to Credit Resolution Service. So now I owe over £180. They apparently sent me a letter, not that I'm aware of. I am aware that you can give 30 days notice, which would still only amount to £31.98, not almost 5 times that amount. Is there a way of sending a letter stating the facts, calling them out for these "fees". It's the same bloody company, their on hold music is exactly the same and they take forever to answer the calls too. Fed up with sharks like this to say the least. No big corporate gyms for me anymore. Lesson well and truly learned. Well unless they have a decent company sorting their finances.

Was a direct debit not an option to pay ?

sheramber

Credit Resolution Services are debt collectors and there is a fee for referring the debt to them.

Lots of similar cases if you do a Google search.